Melissa Cendro
Temple,Texas
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Asset Protection Associate
Walmart
Temple, Texas
03.2025 - Current
- Maintained electronic case log and suspicious incident reports.
- Developed action plans to address identified vulnerabilities in loss prevention strategies.
Sales Representative
Crimson Imaging Supplies
Torrance, California
01.2009 - Current
- Resolved customer complaints and issues promptly to maintain high levels of satisfaction.
- Provided feedback to product development teams based on customer needs and market demand.
- Coordinated with cross-functional teams to ensure timely delivery of products and services.
- Assisted in training and mentoring new sales representatives and team members.
- Collaborated with marketing to create sales collateral and support materials.
- Maintained strong relationships with existing customers to ensure repeat business.
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
- Negotiated contracts and terms with clients, ensuring mutual satisfaction and compliance.
- Developed sales strategies to achieve monthly and quarterly targets.
- Computed sales prices to total purchases and received and processed cash or credit payments.
Central Service Technician
Hollywood Presbyterian Medical Center
Los Angeles, California
10.2006 - 08.2008
- Assisted hospital staff with patient-related needs, including transporting patients and setting up traction.
- Tracked activities meticulously to maintain compliant records of cleaning, disinfection and sterilization activities.
- Kept supplies within appropriate levels to meet expected demands.
Patient Transporter
Hollywood Presbyterian Medical Center
Los Angeles, California
09.2001 - 05.2004
- Maintained cleanliness of transportation equipment by disinfecting after each use.
- Worked well under pressure in fast-paced environment, prioritizing tasks as needed.
- Provided friendly and empathetic communication to enhance patient comfort.
Education
Surgical Technology -
Glendale Community College
Glendale, California, CASkills
Medical terminology
Problem resolution
Professionalism and ethics
Infection control
Patient transport
High volume Call center
Managing Federal Government Accounts
Customer service
Meeting sales quotas
Building and maintaining relationships with government accounts
Critical thinking
Data entry
Customer relations
Computer proficiency
Conflict resolution
Payment processing
Call center operations
Microsoft outlook
Documentation
Data collection
De-escalation techniques
Technical support
Sales expertise
Timeline
Asset Protection Associate
Walmart
03.2025 - Current
Sales Representative
Crimson Imaging Supplies
01.2009 - Current
Central Service Technician
Hollywood Presbyterian Medical Center
10.2006 - 08.2008
Patient Transporter
Hollywood Presbyterian Medical Center
09.2001 - 05.2004
Surgical Technology -
Glendale Community College