Melissa Chadwick
Knoxville,TN
Summary
Versatile and results-driven professional with a proven track record. Skilled in Microsoft Office and building relationships, adept at solving complex problems and improving productivity. Achieved significant improvements in office organization and client relations by leveraging administrative expertise and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Front Desk Specialist
Vacasa
11.2023 - 07.2024
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Store Manager
Appliance Oasis
01.2021 - 06.2023
- Managed inventory, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Caregiver
Self
10.2018 - 01.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Cashier/Sales Associate
Walmart
09.2016 - 05.2017
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Office Specialist II
Oregon Health Authority Public Health Division
01.2014 - 10.2015
- Responded to inquiries from callers seeking information.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Lead Floor Counselor
R3C
01.2013 - 01.2014
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Worked with clients on monthly budgets and escorted on community outings.
Student Worker Public Affairs Office
Allan Hancock College
10.2009 - 05.2012
- Took and followed detailed directions from others.
- Regularly communicated with management to provide feedback and updates.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Produced packets for monthly board meetings containing any news related to campus events & activities.
Dispatcher
Wightons Heating And Air Conditioning
01.2008 - 08.2009
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Responsible for office supply orders.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Admitting Coordinator
Arroyo Grande Community Hospital
08.2000 - 11.2007
- Participated in workshops and in-service meetings to enhance personal growth and professional development..
- Registration of patients upon arrival for emergency, outpatient and inpatient procedures.
- Verification of insurance benefits
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Gathered and organized patient personal and insurance information to support operations.
Education
Associate of Science - Administration of Justice
Allan Hancock College
Santa Maria2012
Skills
- Building Relationships
- Scheduling appointments
- Credit and cash payments
- Problem-solving skills
- Customer Service
- Time Management
- Administrative Skills
- POS Systems
- Administrative Support
- Microsoft Office
- Mail and packages
Timeline
Front Desk Specialist
Vacasa
11.2023 - 07.2024
Store Manager
Appliance Oasis
01.2021 - 06.2023
Caregiver
Self
10.2018 - 01.2020
Cashier/Sales Associate
Walmart
09.2016 - 05.2017
Office Specialist II
Oregon Health Authority Public Health Division
01.2014 - 10.2015
Lead Floor Counselor
R3C
01.2013 - 01.2014
Student Worker Public Affairs Office
Allan Hancock College
10.2009 - 05.2012
Dispatcher
Wightons Heating And Air Conditioning
01.2008 - 08.2009
Admitting Coordinator
Arroyo Grande Community Hospital
08.2000 - 11.2007
Associate of Science - Administration of Justice
Allan Hancock College
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