Melissa Chaffin

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Identified and discussed with management opportunities for improvements to procedures and internal controls

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• Contributed to the team''s overall success by sharing insights and expertise, fostering a collaborative and supportive work environment.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Reviewed patient records for accuracy and completeness.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Monitored patients for reactions and verified sample quality.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.