Melissa C. Hagan
Georgetown,MA
Summary
Results-driven manager with 25 years of experience leading teams to success. Proven track record in optimizing processes, enhancing operational efficiency, and fostering collaborative work environments. Skilled at driving strategic initiatives and maintaining compliance in fast-paced, high-stakes business settings. Seeking to leverage extensive leadership experience to contribute to the success and growth of a forward-thinking organization.
Overview
24
24
years of professional experience
Work History
Manager
Bain Capital
09.2005 - 02.2024
- Responsible for leading the operational functions supporting day-to-day support of the Document Control functions; including ensuring timely and accurate execution of legal documents in support of the Capital Markets business
- Liaised directly with investment teams, legal, finance, tax and operations team for deal execution
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led the Know Your Customer (KYC) process for the Capital Markets business
- Significant focus on operational efficiency, enhancing controls and implementing industry best practices
- Responsible for the management of MNPI and ethical walls of the firm; managed public / private status of deals
- Managed and maintained relationships with service providers
- Responsible for the management of confidential and sensitive compliance communications.
- Managed and motivated employees to be productive and engaged in work.
Office Manager
Harris Williams & Company
11.2002 - 09.2005
- Highly organized and efficient in a fast paced, office environment while maintaining a strong attention to detail
- Responsible for supporting calendar management, answering and fielding incoming calls, coordinating domestic and international travel
- Coordinated on-site and out-of-state functions for internal as well as client related events
- Responsible for vendor management, sourcing, and negotiating, inventory management, cost reduction, and employee training and budgeting.
Executive Assistant
Altitude Inc
08.2001 - 08.2002
- Provided administrative support for CEO and President; performed general office support for staff
- Researched and responded to complex inquiries.
Executive Assistant
NetGenesis Inc
02.2000 - 04.2001
- Ensured and executed purchasing RFQ’s and purchase goods and services in keeping with company’s policies and budgeting requirements.
Education
Bachelor of Arts - Psychology, Communications
University of Hartford
West Hartford, CT05.1999
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Team leadership
- Decision-making
- Time management
- Customer service
- FinDox
- Bloomberg
- Wall Street Office
Timeline
Manager
Bain Capital
09.2005 - 02.2024
Office Manager
Harris Williams & Company
11.2002 - 09.2005
Executive Assistant
Altitude Inc
08.2001 - 08.2002
Executive Assistant
NetGenesis Inc
02.2000 - 04.2001
Bachelor of Arts - Psychology, Communications
University of Hartford
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