Melissa Chandler
Aztec
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Spencers Gifts
06.2024 - Current
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Executed merchandising strategies for increased product visibility and sales.
- Guided team members through challenges with clear communication and support.
- Analyzed sales data for informed decision-making on product placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Assistant
Three Rivers Education Foundation
05.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Student Tutor
N/A
09.2022 - 02.2023
- Assisted students in breaking down complex topics into manageable parts for increased comprehension.
- Served as a positive role model for students both academically and personally, inspiring continued dedication to their education.
- Implemented creative problem-solving techniques in tutoring sessions, resulting in improved critical thinking skills.
- Developed strong rapport with students, contributing to a high level of trust and open communication during tutoring sessions.
- Adapted teaching methodologies to accommodate diverse learning styles and abilities.
- Boosted student confidence and academic performance through consistent feedback and encouragement.
- Conducted in-person, online and instant tutor appointment options to accommodate student schedule.
Education
High School Diploma -
Aztec High School
Aztec, NM05-2023
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- POS systems
- Mentoring and coaching
- Sales techniques
Accomplishments
Sustained up sell of add ons effectively over the course of my time with Spencers Gifts.
Timeline
Assistant Store Manager
Spencers Gifts
06.2024 - Current
Administrative Assistant
Three Rivers Education Foundation
05.2023 - 05.2024
Student Tutor
N/A
09.2022 - 02.2023
High School Diploma -
Aztec High School
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