Melissa Chanza
Punta Gorda,FL
Summary
Astute Data Entry professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Successful Receptionist with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Walgreens
Port Charlotte, Florida
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Team Lead
Rack Room Shoes Inc.
Port Charlotte, Florida
01.2021 - 10.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Receptionist
Thompson's Air Conditioning & Heating
Punta Gorda, FL
01.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Pharmacy Technician
Walmart
Punta Gorda, FL
09.2007 - 09.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
Assistant Front End Manager
U-Save Supermarket
Punta Gorda, FL
03.1996 - 07.2007
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained transaction security by verifying payment cards against identification.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FLSkills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Call Documentation
- Correcting Discrepancies
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Exceptional Communicator
- Customer Support
- Customer Data Confidentiality
- Responding to Difficult Customers
- Order and Refund Processing
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Inventory Replenishment
- Speaking Clearly
Timeline
Customer Service Associate
Walgreens
02.2022 - Current
Team Lead
Rack Room Shoes Inc.
01.2021 - 10.2021
Receptionist
Thompson's Air Conditioning & Heating
01.2013 - 01.2014
Pharmacy Technician
Walmart
09.2007 - 09.2012
Assistant Front End Manager
U-Save Supermarket
03.1996 - 07.2007
High School Diploma -
Charlotte High School
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