Melissa Bentler
Port Charlotte,FL
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Gerber Collision
North Port, FL
11.2023 - 08.2024
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Assistant Manager
Dollar Gerneral
Cape Coral, FL
01.2023 - 08.2023
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Provided training to new employees on company policies and procedures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Walgreens
Port Charlotte, Florida
02.2022 - 02.2022
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Team Leader, Sales Operations
Rack Room Shoe Store
Port Charlotte, FL
01.2021 - 01.2021
- Provided daily direction and guidance to team members in Sales Operations.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Identified opportunities for process optimization within the department.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer orders, invoices, and payment information.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and supervised staff performance.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supported sales team members to drive growth and development.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Recruited and trained new employees to meet job requirements.
Secretary
Thompson's Air Conditioning & Heating
Punta Gordaf, FL
01.2012 - 01.2013
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Organized and maintained filing systems for important documents.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Receptionist
Butwell Stone Soil
Punta Gorda, FL
03.2003 - 09.2009
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
High School Diploma -
Charlotte High School
Punta Gorda, FL06-1986
Skills
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Typing 50 WPM
- High-energy attitude
- Team Development
- Bookkeeping
- Multitasking and prioritization
- Verbal and written communication
- Greeting and Seating Clients//////////////////////////////////////////
- Positive and professional
- Mail handling
- Meticulous and organized
- Recordkeeping and bookkeeping
- Scheduling appointments
Timeline
Customer Service Representative
Gerber Collision
11.2023 - 08.2024
Assistant Manager
Dollar Gerneral
01.2023 - 08.2023
Customer Service Representative
Walgreens
02.2022 - 02.2022
Team Leader, Sales Operations
Rack Room Shoe Store
01.2021 - 01.2021
Secretary
Thompson's Air Conditioning & Heating
01.2012 - 01.2013
Receptionist
Butwell Stone Soil
03.2003 - 09.2009
High School Diploma -
Charlotte High School