Melissa Chapman
Galion,OH
Summary
To pursue a career that will allow me to interact with, and provide best services to customers of a diverse population in a professional, ethical, and in a judicious manner. To continually learn and improve my abilities to render the best services possible. To become an irreplaceable, integral part of a team this holds my professionalism and competence in high regard.
Overview
25
25
years of professional experience
Work History
Behavioral Health Technician
Central Star
10.2023 - 04.2025
- Direct Care & Supervision: Assist patients with activities of daily living (ADLs) like bathing, dressing, and eating.
Emotional Support: Provide a safe and supportive environment, offering emotional support and encouragement.
Hygiene & Safety: Ensure patients maintain personal hygiene and a safe environment. - Observation & Documentation:Behavioral Monitoring: Observe patient behavior, noting changes and reporting them to supervisors or medical staff.
Record Keeping: Maintain accurate and detailed patient records, including observations, interventions, and progress.
Vital Signs: Monitor and record vital signs as needed. - Treatment Plan Implementation:Treatment Plan Adherence: Assist in implementing individual treatment plans, under the guidance of supervisors.
- Crisis Intervention & Safety:De-escalation Techniques: Utilize de-escalation techniques to prevent and manage behavioral crises.
Crisis Intervention: Provide direct intervention during crisis situations, ensuring patient and staff safety. - Other Duties:Therapeutic Activities: Facilitate or participate in therapeutic and recreational activities.
Patient Education: Educate patients and families about mental health conditions and treatment plans.
Teamwork: Collaborate with other healthcare professionals, including nurses, therapists, and physicians.
Confidentiality: Maintain patient confidentiality and adhere to ethical guidelines.
Production Lead
Carton Services
01.2018 - 10.2023
- Drove and maintained various types of forklifts while insuring all safety procedures/standards were followed
- Deliver the best customer service to maximum extent possible to minimize delays, and to ensure productivity
- Coordinated proper scheduling to maximum productivity
- Maintained and organized departments WIP areas to minimize wait time for product
- 24 direct supports
General Manager
Steak n Shake
01.2010 - 01.2023
- Provide extensive health and safety training to all members of staff, achieving a 97% from the restaurant health and safety committee
- Effectively coordinate daily restaurant management operations, resulting in higher customer satisfaction and employment longevity
- Appraised staff performance and provide documentation of corrective action plans to ensure safety and quality standards are met
- Deliver the best customer service to maximize positive feedback to ensure growth of the store
- Coordinated proper scheduling to maximum productivity
- Maintained equipment to minimize downtime during peak hours of sales
- Assisted and utilized on the job training to ensure all staff members met company set goals and standards for assigned stations
Program Manager
Tampa Crossroads
01.2000 - 06.2010
- Responsible for researching and obtaining Government SISAR while ensuring Federal Grants were obtained for DSM coding to obtain program funding(s)
- All prison and jail house evaluations for 6 residential programs
- Worked with probation officers and judges to ensure successful reentry for ex offenders
- Responsible for all required drug tests to be performed on clients
- Ensure staff training was done and met all Federal Government requirements
- Hiring staff to meet the needs of all Residential programs
- 12 direct reports
Education
Counseling and Human Services
Hillsborough Community College
Skills
- Adept in Technology
- Verbal & Written Communication
- Organization
- Time Management
- Strategic Planning
- Resourcefulness
- Detail-Oriented
- Anticipates Needs
Timeline
Behavioral Health Technician
Central Star
10.2023 - 04.2025
Production Lead
Carton Services
01.2018 - 10.2023
General Manager
Steak n Shake
01.2010 - 01.2023
Program Manager
Tampa Crossroads
01.2000 - 06.2010
Counseling and Human Services
Hillsborough Community College
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