Melissa Charles
Cable,WI
Summary
Seasoned healthcare professional with a proven track record at several institutions, enhancing patient satisfaction and optimizing operational efficiency. Skilled in maintaining inventory and fostering compassionate care, demonstrated through significant contributions to patient/ client outcomes and team coordination. Expertise in scheduling, filing, and scribing. I earned my Microsoft Office Specialist certification to enhance my knowledge on computers/ systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide/ Office Manager
Cora Physical Therapy
2024.06 - Current
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Patient Care Technician
Tamarack Health- Hayward
2024.03 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Placed/ removed IV’s, performed EKG’s and assisted with emergency procedures.
CNA
Northern Lights
2023.05 - 2024.06
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Gogebic Medical Care Facility
2022.04 - 2023.05
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
Walmart
2020.07 - 2021.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Luther L Wright K12
Ironwood, MI05.2022
Skills
Strong communication
Certification
- Microsoft Office Specialist
- CNA of WI and MI
- PCT of WI
Timeline
Physical Therapy Aide/ Office Manager
Cora Physical Therapy
2024.06 - Current
Patient Care Technician
Tamarack Health- Hayward
2024.03 - Current
CNA
Northern Lights
2023.05 - 2024.06
CNA
Gogebic Medical Care Facility
2022.04 - 2023.05
Sales Associate
Walmart
2020.07 - 2021.09
High School Diploma -
Luther L Wright K12
- Microsoft Office Specialist
- CNA of WI and MI
- PCT of WI
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