Melissa Chartier
Phoenix,AZ
Summary
Well rounded professional specializing in customer service and administrative management. Experienced in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
26
26
years of professional experience
Work History
Office Manager
DD Landscaping
Peoria, AZ
11.2019 - 08.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries and complaints requiring management-level escalation.
Account Executive
SanMar
Phoenix, AZ
05.2018 - 01.2020
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Quality Assurance Manager/Customer Service
Precision Door Service
Scottsdale, AZ
05.2017 - 04.2018
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Office Coordinator/Administrative Assistant
Keller Williams Realty
Glendale, AZ
02.2016 - 05.2017
- Provided administrative support for all realtors in the office as necessary.
- Managed, scheduled and coordinated office functions and activities for realtors.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Personal Banker
M&I Bank
Phoenix, AZ
04.2007 - 09.2009
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained relationships with customers by providing exceptional service in order to increase sales.
- Used product knowledge and abilities to execute consumer loans and other services.
Assistant Branch Manager and Personal Banker
Chase Bank
Glendale, AZ
06.2005 - 03.2007
- Built client rapport through frequent individualized recommendations for financial products and services.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Monitored daily operations of the branch including sales, customer service, inventory control.
Team Leader
Discover Financial Services, Inc
Phoenix, AZ
08.1998 - 05.2004
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated team members through recognition programs and performance-based incentives.
- Facilitated training sessions for new employees on company policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Bachelor Of Arts - Communications Studies
Arizona State University West
Glendale Community College
Skills
- Verbal and written communication
- Customer Service
- Office Administration/Office Management
- Data Entry
- Account Management/Project Management
- Sales, Banking and Credit
- Scheduling and calendar management
- Team Supervision
- Training/Coaching/Mentoring
- Performance improvement
- Technical support
References
References available upon request.
Timeline
Office Manager
DD Landscaping
11.2019 - 08.2024
Account Executive
SanMar
05.2018 - 01.2020
Quality Assurance Manager/Customer Service
Precision Door Service
05.2017 - 04.2018
Office Coordinator/Administrative Assistant
Keller Williams Realty
02.2016 - 05.2017
Personal Banker
M&I Bank
04.2007 - 09.2009
Assistant Branch Manager and Personal Banker
Chase Bank
06.2005 - 03.2007
Team Leader
Discover Financial Services, Inc
08.1998 - 05.2004
Bachelor Of Arts - Communications Studies
Arizona State University West
Glendale Community College