MELISSA CHAVEZ
Justin,TX
Summary
Well qualified DOT and Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members. I'm a highly motivated, dependable, productive leader seeking this opportunity for personal growth and professional development with high goals for success with the experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Transportation Adminstrative Manager
Earl Owen Co.
02.2023 - 02.2024
- Assisted in the day to day efficient operation of company
- Assisted with managing CDL and Non CDL drivers
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
DOT and HR Manager
OnSite Transportation Servies
12.2019 - 11.2022
- Worked directly with Director of HR and Director of Transportation
- Oversaw the day to day operation
- DOT Compliance; recruiting, safety, FMCSA Clearinghouse, PSP, Drug testing, reporting DOT Violation corrections, tracking CMV registrations, MV Insurance, Vehicle Maintenance files
- Maintain employee files; annual MVR's, Disciplinary tracking, Annual evaluations,
- Monitors Attendance/Tardiness
- Safety Training
- Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews
- ATS systems: Ten Street, Applicant Pro, Zip Recruiter and Indeed
- Assigned monthly safety videos via Sentrix
- Managed full cycle recruiting processes, including retention and Exit interviews. Developed and maintained a network pool of qualified candidates. Specialized in vetting top CDL Drivers candidates
- Worked with job boards and social media to advertise vacancies Example: Face Book, LinkedIn, Instagram
- Developed and maintained relationships with customers and suppliers through account development
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Accomplished multiple tasks within established timeframes
- Onboard new employees with training and new hire documentation. Performed Orientation, assignment of vehicles, fuel cards, health benefits enrollment
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Prepared meeting rooms and materials and recorded important information
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Invoiced customers, brokers via QuickBooks. Added credit card expense reports in file and inputted all bills in QuickBooks for payment. Inputted received payments into files and QuickBooks
- Generated emails to Employees regarding policies, Benefit enrollments, all communications from Management
- Maintained computer and physical filing systems
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Professional Driver Recruiter
OnSite Oilfield Services, LLC
09.2018 - 05.2019
- Reviewed job descriptions and role requirements to effectively source and select qualified candidates
- Developed candidate pool by placing job advertisements, evaluating applicant resume submissions conducting pre-screening assessments and interviews
- Managed full-cycle recruiting processes
- Developed and maintained a network of qualified candidates for present and future positions
- Monitored new employee progress
- Analyzed employment-related data and prepared required reports
- Worked with job boards such as ZipRecruiter and Indeed to advertise vacancies
- Managed insurance/company benefits, orientation, drug testing, physicals, etc
- Specialized in finding top CDL Drivers, Office Administrators, and Mechanical Technicians candidates
- Distributed information to applicants regarding pay, interview dates
- Worked with customer account managers to find best-fit candidates for openings
- Attended recruitment events and job fairs.
Assistant General Manager/DOT
SP Plus, DFW International
01.2018 - 05.2018
- Overseen day by day operation
- Managed 150+ employees schedules, assigned overtime, managed disciplinary issues
- Managed 16 Supervisors schedules and issues: Scheduling, conflicts, disciplinary issues, coaching, etc
- Proactively identified and solved complex recruitment problems impacting employer short-term and long-term success
- Planned and executed recruitment events to bring in area candidates
- Managed all employee issues: payroll, schedules, any conflicts
- Customer complaints: resolve any conflicts with time and effectiveness of shuttle schedule
- Managed recognition programs
- Attended meeting with airport clients
- Responsible for reporting DOT MVA, Workers Compensation, Random DOT Testing
- Responsible for Compliance of all DOT Regulations, Monthly Reports
DOT/HR Coordinator
SP Plus, DFW International
06.2007 - 01.2018
- Assisting in the day-to-day management of the location
- Courteously assist customers and employees by answering any questions
- Knowledge of payroll system Kronos; approving payroll for over 150 employees
- Knowledge of Pangea and iCims hiring program
- Knowledge of reporting workers comp claims, general liability claims, and MVA claims
- Maintain all employee personnel files
- Ensuring all employees are compliant with DOT regulations
- Assisted with start up locations by ensuring that the location candidates get through the pre-employment background/drug process, hired, and trained. Start up location: Express Shuttle - DFW Airport, TX November 2015: Start up location: ABI Airport - Austin, TX. Sept. 2016; Start up location: Terminal Link Shuttle - DFW Airport, TX. Nov. 2016; and Start up location: RDU - Raleigh, NC. June 2017
- Administered the complete training of HR Administrator's for Express Shuttle and Terminal Link Shuttle in 2017
- Assisted Senior Manager with annual audits for Rental Car Shuttle, Terminal Link and Express Shuttle 2017
- Responsible for all facility orders for supplies
- Assist Senior Manager with daily task of the location of filling schedules, logging Time Off request, tracking SP University Training for employees
- Assist H&W Union billing monthly, completing monthly mileage and engine hour reports and all open claims reports for location for VP
- Provide all employees Non Union/Union with Benefits information
Education
Tarrant County College
On Line
Skills
- DOT Background Checks
- DOT Pre-Employment Screening
- DOT Compliance
- Strong Safety History
- Time Management
- HR processes
- File and records management
- Recruitment, OnBoarding and Orientation
- Training and mentoring
- Retention Strat
- Health Benefits
Timeline
Transportation Adminstrative Manager
Earl Owen Co.
02.2023 - 02.2024
DOT and HR Manager
OnSite Transportation Servies
12.2019 - 11.2022
Professional Driver Recruiter
OnSite Oilfield Services, LLC
09.2018 - 05.2019
Assistant General Manager/DOT
SP Plus, DFW International
01.2018 - 05.2018
DOT/HR Coordinator
SP Plus, DFW International
06.2007 - 01.2018
Tarrant County College
On Line
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