MELISSA CHAVEZ
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Epic Go-Live Consultant
CSI Companies CONTRACT (UChicago Hospital)
Lombard, IL
10.2023 - 11.2023
- Identified,documented,and reported 20% of software issues , which front office end users incurred during Epic implementation
- Assisted front and clinical staff with orders, documenting,and scheduling
- Explained registration, check in/ check out and scheduling process to end users
- Payment collections
- Identified end users Epic security access issue and informed leadership
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted end user with working on referral work queue
- Answered user inquiries to resolve computer software and operation problems.
- Adhered to Organization workflow
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
Epic Ambulatory Go Live Consultant
CSI Companies CONTRACT (University Hospital)
Cleveland, OH
09.2023 - 10.2023
- Provided one on one support to end user on complete registration, check-in check out, and scheduling processes
- Resolved customer inquiries related to registration in timely manner.
- Demonstrated functions of In-basket.
- Assisted with setting up end users DAR
- Provider support using in-basket to send messages to patients
- Assisted providers with smart phrases, order entry, and documenting orders
- Provided troubleshooting with issues encountered during implementation
- Assisted clinical staff with personalizing clinic schedules and patient list
- Explained process for creating telephone encounters to be routed
- Recognized by management for providing exceptional customer service.
- Adhered to organizations workflow.
- Played critical role in successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
- Played a critical role in the successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
Epic Ambulatory Go Live Consultant
Healthrise CONTRACT (Orlando Health)
Orlando, FL
08.2023 - 09.2023
- Played a critical role in the successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
- Helped end user with check-in and checkout processes.
- Assisted with setting up end users DAR.
- Running RTE verifications
- Assisted end users on payment posting and collections.
- Explained different views of provider schedules
- Assisted practice manager with editing providers schedule
- Identified and documented software issues
- Adhered to organization workflow.
Epic Ambulatory Go Live Consultant
HealthRise CONTRACT (Mass General Brigham)
Boston, MA
03.2023 - 09.2023
- Played a critical role in the successful implementation of Epic EHR systems across multiple healthcare organizations.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Enhanced user experience by providing on-site support and troubleshooting with the EPIC Implementation
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Adhere to organizations workflow
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Reduced billing errors explaining to end user to verify demographic information and updating records during the check in process
- Assisted end user with Registration, check in and checkout, and scheduling processes per organization workflow
- Assisted front staff with creating DAR's
- Payment and collections
- Running RTE and understanding response received
- Working through registration error work queue
- Provided support to referral coordination on working thru referral work queue
- Assisted clinical staff with creating patients list and clinic schedule
- Provided support to Med Surg clinical staff with documenting on flowsheet, MAR, and medication reconciliation
- Facilitated communication between patients and various departments and staff.
- Monitored system performance to identify potential issues
- Created tickets for escalation to service now
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Epic ClinDoc Go-Live Consultant
CSI Companies CONTRACT (RWJBarnabas Health)
East Brunswick, NJ
04.2023 - 05.2023
- Supported nurses with documenting Dialysis process on flowsheet, order management, notes, scheduling patients for dialysis treatment,entering vitals, using avatar, medication reconciliation,and medication administration
- Assisted clinical staff with requesting transport for patients to and from dialysis
- Assisted clinicians with entering charges for dialysis treatments
- Assisted providers with ordering labs, viewing lab results, and care plans
- Troubleshoot workflow issues and reported technical issues to command center for immediate resolution
- Adhered to organization workflow
Epic Ambulatory Go-Live Consultant
Deliver Health CONTRACT (Bryan Health)
Grand Island, NE
02.2023 - 03.2023
- Assisted end user with ED Quick Registration processes
- Assisted front staff with creating DAR's
- Payment and collections
- Working through registration error work queue
- Running RTE and understanding response received
- Assisted nurse house supervisor with bed planning process for moving and transferring patients.
- Adhered to organization workflow.
- Developed expertise in various Epic applications such as MyChart, Cadence, Prelude, Resolute Professional Billing, and more.
- Facilitated smooth transitions from legacy systems to Epic Ambulatory platforms by guiding users through change management process.
Patient Access Specialist
Texas Children's Hospital
Houston, TX
01.2005 - 12.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patients' insurance and payment methods using RTE or insurance websites during check-in process.
- Scanned documents into electronic health record system for permanent storage.
- Completed any registration errors during check in process to financially secure account.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
- Worked assigned work queues daily (charge review, claim edit, follow up, referrals and patient registration errors)
- Assigned, scheduled appointments, and completed referrals through work queue for multiple departments.
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- EPIC Super User and Trained new onboarding patient access with Registration and other front office processes.
- Created and edited schedule templates for providers
- Maintained EPIC knowledge through continuing education and advanced training provided by employer.
- Scheduled appointments sent reminders and updated master calendar.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Houston,TexasGED -
Houston Community College
Houston, TX04.1993
Skills
- HIPAA Compliance Understanding
- Knowledge of medical terminology, coding and billing
- Excellent customer service and Organizational skills
- Computer Proficiency
- EPIC End-User Training and clinic Superuser
- Front Desk Operations (Patient registration, scheduling, Patient check-in, Medical insurance Verification, and Payment Processing)
- Documenting and Recording Information
- Medical insurance Verification (Government and Commercial payers)
- Referral Coordination / Insurance Authorizations
- Clinical workflow knowledge
- Epic EMR and implementation experience
- EPIC Go-Live Inpatient and Ambulatory Support
- Epic application Support for Front desk, Clinical, and Provider end-users (Cadence, Prelude, Grand Central, Resolute, EpicCare Ambulatory, Clindoc, and Kaleidoscope)
- Issue and Resolution Tracking
- System Performance Assessments
Timeline
Epic Go-Live Consultant
CSI Companies CONTRACT (UChicago Hospital)
10.2023 - 11.2023
Epic Ambulatory Go Live Consultant
CSI Companies CONTRACT (University Hospital)
09.2023 - 10.2023
Epic Ambulatory Go Live Consultant
Healthrise CONTRACT (Orlando Health)
08.2023 - 09.2023
Epic ClinDoc Go-Live Consultant
CSI Companies CONTRACT (RWJBarnabas Health)
04.2023 - 05.2023
Epic Ambulatory Go Live Consultant
HealthRise CONTRACT (Mass General Brigham)
03.2023 - 09.2023
Epic Ambulatory Go-Live Consultant
Deliver Health CONTRACT (Bryan Health)
02.2023 - 03.2023
Patient Access Specialist
Texas Children's Hospital
01.2005 - 12.2022
Some College (No Degree) - Business Administration And Management
DeVry University
GED -
Houston Community College
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