MELISSA CHAVEZ
Epic Go-Live Consultant
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Detail-oriented, strong work ethic, problem-solving skills, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Epic Go-Live Consultant
CSI Companies CONTRACT (UChicago Hospital)
Lombard, IL
10.2023 - 11.2023
- Identified,documented,and reported 20% of software issues , which front office end users incurred during Epic implementation
- Assisted front and clinical staff with orders, documenting,and scheduling
- Explained registration, check in/ check out and scheduling process to end users
- Payment collections
- Identified end users Epic security access issue and informed leadership
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted end user with working on referral work queue
- Answered user inquiries to resolve computer software and operation problems.
- Adhered to Organization workflow
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
Epic Ambulatory Go Live Consultant
CSI Companies CONTRACT (University Hospital)
Cleveland, OH
09.2023 - 10.2023
- Provided one on one support to end user on complete registration, check-in check out, and scheduling processes
- Resolved customer inquiries related to registration in timely manner.
- Demonstrated functions of In-basket.
- Assisted with setting up end users DAR
- Provider support using in-basket to send messages to patients
- Assisted providers with smart phrases, order entry, and documenting orders
- Provided troubleshooting with issues encountered during implementation
- Assisted clinical staff with personalizing clinic schedules and patient list
- Explained process for creating telephone encounters to be routed
- Recognized by management for providing exceptional customer service.
- Adhered to organizations workflow.
- Played critical role in successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
- Played a critical role in the successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
Epic Ambulatory Go Live Consultant
Healthrise CONTRACT (Orlando Health)
Orlando, FL
08.2023 - 09.2023
- Played a critical role in the successful implementation of Epic Ambulatory EHR systems across multiple healthcare organizations.
- Helped end user with check-in and checkout processes.
- Assisted with setting up end users DAR.
- Running RTE verifications
- Assisted end users on payment posting and collections.
- Explained different views of provider schedules
- Assisted practice manager with editing providers schedule
- Identified and documented software issues
- Adhered to organization workflow.
Epic Ambulatory Go Live Consultant
HealthRise CONTRACT (Mass General Brigham)
Boston, MA
03.2023 - 09.2023
- Played a critical role in the successful implementation of Epic EHR systems across multiple healthcare organizations.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Enhanced user experience by providing on-site support and troubleshooting with the EPIC Implementation
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Adhere to organizations workflow
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Reduced billing errors explaining to end user to verify demographic information and updating records during the check in process
- Assisted end user with Registration, check in and checkout, and scheduling processes per organization workflow
- Assisted front staff with creating DAR's
- Payment and collections
- Running RTE and understanding response received
- Working through registration error work queue
- Provided support to referral coordination on working thru referral work queue
- Assisted clinical staff with creating patients list and clinic schedule
- Provided support to Med Surg clinical staff with documenting on flowsheet, MAR, and medication reconciliation
- Facilitated communication between patients and various departments and staff.
- Monitored system performance to identify potential issues
- Created tickets for escalation to service now
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Epic ClinDoc Go-Live Consultant
CSI Companies CONTRACT (RWJBarnabas Health)
East Brunswick, NJ
04.2023 - 05.2023
- Supported nurses with documenting Dialysis process on flowsheet, order management, notes, scheduling patients for dialysis treatment,entering vitals, using avatar, medication reconciliation,and medication administration
- Assisted clinical staff with requesting transport for patients to and from dialysis
- Assisted clinicians with entering charges for dialysis treatments
- Assisted providers with ordering labs, viewing lab results, and care plans
- Troubleshoot workflow issues and reported technical issues to command center for immediate resolution
- Adhered to organization workflow
Epic Ambulatory Go-Live Consultant
Deliver Health CONTRACT (Bryan Health)
Grand Island, NE
02.2023 - 03.2023
- Assisted end user with ED Quick Registration processes
- Assisted front staff with creating DAR's
- Payment and collections
- Working through registration error work queue
- Running RTE and understanding response received
- Assisted nurse house supervisor with bed planning process for moving and transferring patients.
- Adhered to organization workflow.
- Developed expertise in various Epic applications such as MyChart, Cadence, Prelude, Resolute Professional Billing, and more.
- Facilitated smooth transitions from legacy systems to Epic Ambulatory platforms by guiding users through change management process.
Patient Access Specialist
Texas Children's Hospital
Houston, TX
01.2005 - 12.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patients' insurance and payment methods using RTE or insurance websites during check-in process.
- Scanned documents into electronic health record system for permanent storage.
- Completed any registration errors during check in process to financially secure account.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
- Worked assigned work queues daily (charge review, claim edit, follow up, referrals and patient registration errors)
- Assigned, scheduled appointments, and completed referrals through work queue for multiple departments.
- Answered incoming calls from patients and scheduled follow-up visits as needed.
- EPIC Super User and Trained new onboarding patient access with Registration and other front office processes.
- Created and edited schedule templates for providers
- Maintained EPIC knowledge through continuing education and advanced training provided by employer.
- Scheduled appointments sent reminders and updated master calendar.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Houston,TexasGED -
Houston Community College
Houston, TX 03.1993 - 04.1993
Skills
- HIPAA Compliance Understanding
- Knowledge of medical terminology, coding and billing
- Excellent customer service and Organizational skills
- Computer Proficiency
- EPIC End-User Training and clinic Superuser
- Front Desk Operations (Patient registration, scheduling, Patient check-in, Medical insurance Verification, and Payment Processing)
- Documenting and Recording Information
- Medical insurance Verification (Government and Commercial payers)
- Referral Coordination / Insurance Authorizations
- Epic EMR and implementation experience
- EPIC Go-Live Inpatient and Ambulatory Support
- Epic application Support for Front desk, Clinical, and Provider end-users (Cadence, Prelude, Grand Central, Resolute, EpicCare Ambulatory, Clindoc, and Kaleidoscope)
- Issue and Resolution Tracking
- Customer Service Skills
- Microsoft Windows and Office
- Insurance Information Collection
- Medical Billing and Collections
- Co-Payment Collection
- Billing Issue Resolution and Support
- Benefits Explanations
- PCI (Payment Card Industry)
- Reliability and Dedication
- Multi-Line Telephone Systems
- Team Collaboration
- Diagnostic Codes
Timeline
Epic Go-Live Consultant
CSI Companies CONTRACT (UChicago Hospital)
10.2023 - 11.2023
Epic Ambulatory Go Live Consultant
CSI Companies CONTRACT (University Hospital)
09.2023 - 10.2023
Epic Ambulatory Go Live Consultant
Healthrise CONTRACT (Orlando Health)
08.2023 - 09.2023
Epic ClinDoc Go-Live Consultant
CSI Companies CONTRACT (RWJBarnabas Health)
04.2023 - 05.2023
Epic Ambulatory Go Live Consultant
HealthRise CONTRACT (Mass General Brigham)
03.2023 - 09.2023
Epic Ambulatory Go-Live Consultant
Deliver Health CONTRACT (Bryan Health)
02.2023 - 03.2023
Patient Access Specialist
Texas Children's Hospital
01.2005 - 12.2022
GED -
Houston Community College
03.1993 - 04.1993
Some College (No Degree) - Business Administration And Management
DeVry University
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