Melissa Chenier

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Collaborated with other healthcare professionals to provide quality patient care.
• Supervised and managed daily scheduling, tasking, and administration.
• Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Educated family members and caregivers on patient care instructions.
• Managed patients recovering from medical or surgical procedures.

• Participated in professional development opportunities to stay current on best teaching practices and industry trends.
• Monitored student progress through regular assessments, providing constructive feedback for improvement.
• Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
• Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
• Examined and graded assignments and assessments to report grades to appropriate personnel.
• Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
• Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
• Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
• Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.

• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.

Mercy Medical was acquired by Comfort Care Home Health in November of 2015. I was able to transition into a management position with duties that included development of new office concepts, policies, procedures, hiring and management of staff. I then took the position of Outcome Specialist, which included staff education on a weekly basis, Oasis reviewing and coding, and maintaining educational records.

Management of all home care staff and patients in Mobile County, including the pediatric program, with an average daily census of 175. Only home care coder in Mobile.  Staff development and education, including skills fairs and in home evaluations.

My career started as a case manager of patients in South Mobile County, then was promoted to a management position. I managed a team of RNs and LPNs, aides, and therapists. Average daily census of 175 patients. Extensive Oasis training, along with extensive ICD9 training. Quality review of start of care, resumption of care, and recertification assessments. Also involved in staff education.

Charge nurse of ventilator rehabilitation floor of a long term acute care hospital, with an average daily census of 9. Duties included staffing, direct patient care, and some staff development.