Melissa Cherry
Tampa,Florida
Summary
Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I plan to utilize my last experience as a Banker to handle payment and to upsell meals on the menu.
Overview
13
13
years of professional experience
Work History
Server
Fox's Pizza Den
05.2016 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Millhouse Stakehouse
01.2009 - 03.2011
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server/ Hostess
Spanky's Restaurant
06.2006 - 09.2009
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2007
Skills
- Dining Customer Service
- Guest Relations Management
- Check Payment Processing
- Sales Expertise
- Menu Memorization
- Order Accuracy
- Cash Handling
Timeline
Server
Fox's Pizza Den
05.2016 - 05.2019
Server
Millhouse Stakehouse
01.2009 - 03.2011
Server/ Hostess
Spanky's Restaurant
06.2006 - 09.2009
High School Diploma -
Glynn Academy
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