Melissa Chesley
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Patient Access Associate 1
Northwest Hospital
09.2024 - Current
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Improved patient satisfaction by efficiently registering and verifying information, leading to a streamlined admission process.
- Participated in cross-training initiatives, enhancing the teams ability to provide comprehensive support across various departments within the hospital setting.
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Massage Therapist Manager
Massage Envy Spa
09.2023 - 08.2024
- Supervised a team of therapists, ensuring high-quality service and client satisfaction.
- Conducted regular training sessions, enhancing team skills and performance.
- Resolved client issues promptly, maintaining a high client retention rate.
Massage Therapist
Massage Envy
09.2022 - 08.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Massage Therapist
Massage Envy
10.2016 - 09.2022
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
Customer Service Representative
Lifetouch Portrait Studios
08.2013 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Certified Medication Aide
Life Inc
11.2011 - 08.2013
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Overnight Stocker
Walmart
09.2009 - 06.2010
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
No Degree - Massage Therapy
Baltimore School of Massage
Linthicum Heights, MD06.2015
High School Diploma -
Edmondson Westside
Baltimore, MD06.2000
Skills
- Strong empathy
- HIPAA Compliance
- Patient Registration
- Customer Service
- Team Leadership
- Problem-solving abilities
- Call center experience
- Microsoft Outlook
- Registration and Admissions
- Teams Chats
- Phone and Email Etiquette
- Reliability
Timeline
Patient Access Associate 1
Northwest Hospital
09.2024 - Current
Massage Therapist Manager
Massage Envy Spa
09.2023 - 08.2024
Massage Therapist
Massage Envy
09.2022 - 08.2024
Massage Therapist
Massage Envy
10.2016 - 09.2022
Customer Service Representative
Lifetouch Portrait Studios
08.2013 - 10.2016
Certified Medication Aide
Life Inc
11.2011 - 08.2013
Overnight Stocker
Walmart
09.2009 - 06.2010
No Degree - Massage Therapy
Baltimore School of Massage
High School Diploma -
Edmondson Westside
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