Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Chico

Fresno,CA

Summary

Dynamic Project Manager with a proven track record at Technicon Engineering Services, adept at driving on-time project delivery through effective stakeholder communication and quality control. Skilled in schedule management and team collaboration, I excel in fostering relationships and ensuring project success while maintaining strict adherence to budgets and timelines.

Overview

21
21
years of professional experience

Work History

Project Manager, Scheduler

Technicon Engineering Services, Inc.
Fresno, CA
02.2022 - Current
  • Facilitates communication between team members, stakeholders, and external partners involved in the project.
  • Implements quality control measures throughout each stage of a project's lifecycle.
  • Conducts research on potential vendors, suppliers, contractors, and subcontractors for projects.
  • Manages multiple projects simultaneously while adhering to tight deadlines.
  • Provides administrative support to the Operations Manager in order to facilitate successful project outcomes.
  • Keeps project teams on task with proactive control of budgets, schedules, and reporting.
  • Procured, created, and organized project documents, reports, and files.
  • Develops and tracks project milestones to drive on-time and on-budget project delivery.
  • Schedules inspections.
  • Meets with stakeholders to discuss project goals and needs.
  • Participates in meetings with clients, contractors, vendors, and other stakeholders regarding current projects.

Administrative Assistant

Technicon Engineering Services, Inc.
Fresno, CA
02.2019 - 02.2022
  • Worked directly with Special Inspections, Materials, and Laboratory departments to achieve fast-paced workload deliverables.
  • Performed general office duties, including answering multi-line phones, and routing telephone calls or messages to the appropriate staff.
  • Submitted detailed summaries for invoicing, job tracking of report status, and billing.
  • Published materials inspection reports, special inspection letters, and work orders.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Facilitated communication between different departments within the organization.

Customer Service Representative

Delta Health Systems
Fresno, CA
01.2022 - 02.2025
  • Effectively communicated Delta Health Systems' policies, procedures, and applicable benefits to members and/or providers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Researched and determined the proper CPT procedure and ICD-9 diagnosis codes.
  • Handled difficult and sensitive issues appropriately while maintaining the highest level of customer confidentiality.

Office Assistant

San Joquin Valley Air Pollution Board
Fresno, Ca.
05.2017 - 07.2018
  • Answered telephones, providing information to callers or directing them as needed.
  • Operated office equipment, arranging repairs promptly for malfunctioning devices.
  • Greeted visitors and callers, addressing inquiries or routing them to appropriate personnel.
  • Reviewed documents for spelling and grammar, ensuring adherence to company formatting policies.
  • Ordered and distributed supplies efficiently, maintaining optimal inventory levels.
  • Created and maintained databases, entering information accurately and consistently.
  • Monitored equipment performance, coordinating repair services to minimize downtime.
  • Assisted in training staff on proper use of office equipment and software.

Field Representative

Fresno Economic Opportunities Commission
Fresno, CA
02.2004 - 05.2017
  • Resolved customer service issues promptly while preserving positive relationships.
  • Conducted interviews and gathered information to facilitate application processing.
  • Managed incoming mail by opening, sorting, and routing correspondence.
  • Initiated requests for eligibility information from external sources.
  • Assessed client eligibility based on comprehensive data analysis.
  • Updated filing, inventory, mailing, and database systems using manual and digital methods.

Education

High School Diploma -

Roosevelt High School
Fresno
01-1997

Skills

  • Project management
  • Quality control
  • Schedule management
  • Stakeholder communication
  • Client interface / Intake
  • MS Word applications
  • Team collaboration
  • Time management

Timeline

Project Manager, Scheduler

Technicon Engineering Services, Inc.
02.2022 - Current

Customer Service Representative

Delta Health Systems
01.2022 - 02.2025

Administrative Assistant

Technicon Engineering Services, Inc.
02.2019 - 02.2022

Office Assistant

San Joquin Valley Air Pollution Board
05.2017 - 07.2018

Field Representative

Fresno Economic Opportunities Commission
02.2004 - 05.2017

High School Diploma -

Roosevelt High School

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