A proactive and results-oriented professional with an excellent reputation for resolving client issues and handling multiple responsibilities simultaneously, well developed interpersonal skills and enhancing customer satisfaction, with a solid ability to multitask, prioritize and manage time effectively. Dedicated to delivering outstanding service and support clients in a dynamic customer service role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Best Choice Health and Wellness
12.2022 - Current
Maintained an impressive 90% client satisfaction rate by consistently delivering exceptional customer service, addressing client inquiries, and resolving issues while adhering to strict compliance guidelines.
Fostered strong relationships with new clients through personalized follow-ups, ensuring that all questions were answered and additional information provided, resulting in higher long-term engagement and satisfaction.
Effectively engage with clients by initiating conversations, anticipating inquiries, and conveying information clearly and confidently.
Leveraged problem solving skills and critical thinking to identify and resolve inefficiencies resulting in an improvement of response times.
Successfully improved customer service experience and exceeded team goals through collaborative efforts with staff.
Achieved higher levels of service delivery by employing excellent communication abilities, ensuring customer satisfaction by educating them about the diverse range of available products and services.
Utilized SalesForce, Microsoft Teams, Teramind, and Five9 to efficiently manage data and track customer interactions.
Customer Service Representative
Higher Horizons Healthcare
01.2019 - 11.2022
Received recognition for outstanding performance, resulting in recommendation for promotion to challenging position within one year.
Managed a high volume of 150 to 250 inbound calls daily, including updating client information,handling late payments and conducting product satisfaction surveys.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Monitored and optimized performance metrics, consistently surpassing operational targets while swiftly resolving conflicts to foster teamwork.
Enhanced team performance by mentoring and training new hires, ensuring smooth adaptation to company software and responsibilities, and continuously improving training programs to ensure thorough preparation and smooth onboarding.
Exhibited strong analytical, problem-solving, and creative thinking skills by conducting thorough research and troubleshooting to deliver precise business solutions.
Education
Bachelor of Science - Medical Sciences
Yangtze University
2022
Skills
Customer Service Phone Etiquette & Client Engagement
Exhibited strong analytical and problem-solving skills by conducting thorough research and troubleshooting to deliver precise business solutions.
Monitored and optimized performance metrics, consistently exceeding operational targets, and swiftly resolving conflicts to uphold team cohesion.
Achieved a 90% customer satisfaction rate, which is 15% higher than the company average within a few months of being employed.
Developed and implemented a comprehensive training program for new team members, including hands-on exercises, role-playing scenarios, and detailed instructional materials to ensure thorough preparation and smooth onboarding.