Melissa Christian
Oak Hill
Summary
I excel in delivering exceptional patient care and administrative efficiency. My expertise in emergency medical care and insurance procedures, coupled with a profound ability to foster cross-functional teamwork, significantly enhanced operational effectiveness, achieving registration quotas consistently.
Professional, experienced administrative professional prepared for this role. Skilled in accurate data entry, patient communication, and handling sensitive information with confidentiality. Strong focus on team collaboration and achieving results. Reliable and adaptable, with commitment to providing excellent customer service and maintaining organized records.
Bringing strong communication and organizational skills, paired with positive attitude and commitment to excellent patient care. Knowledge of healthcare administration and patient information management, coupled with proficiency in data entry and record-keeping. Aim to facilitate seamless patient interactions and contribute to efficient healthcare operations.
Overview
20
20
years of professional experience
Work History
Patient Registration Clerk
CAMC Plateau Medical Center
05.2023 - Current
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Contributed to overall hospital performance by consistently meeting or exceeding registration quotas each month.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Patient Registration Clerk
Montgomery General Hospital
07.2020 - 05.2023
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
Home Health Caregiver
Raleigh Commission on Aging
09.2013 - 07.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
EMT
Jan Care Ambulance Service
05.2009 - 08.2013
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Registration Representative
Dr. Lee Ann Skaff
01.2008 - 05.2009
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Determined appropriate appointment type and scheduled each in system.
- Organized, checked and submitted all related paperwork.
Registration Representative
Dr. Richard Arnold
05.2005 - 12.2008
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Determined appropriate appointment type and scheduled each in system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Triaged patients by doing all vitals needed for the type of visit they were having with Provider.
Education
Certificate - Information/Word Processing
Carver Career Center
Malden, WVCertificate of Technical Studies - Cosmetology
Charleston School of Beauty Culture
Charleston, WVHigh School Diploma -
Valley High School
Smithers, WVSkills
- Professionalism and etiquette
- Basic life support
- Cross-functional teamwork
- Strong organization
- Emergency medical care
- Insurance procedures
- Documentation skills
- Data entry proficiency
- Medical office procedures
- Accuracy and precision
- Data entry
- Payment collection
Timeline
Patient Registration Clerk
CAMC Plateau Medical Center
05.2023 - Current
Patient Registration Clerk
Montgomery General Hospital
07.2020 - 05.2023
Home Health Caregiver
Raleigh Commission on Aging
09.2013 - 07.2020
EMT
Jan Care Ambulance Service
05.2009 - 08.2013
Registration Representative
Dr. Lee Ann Skaff
01.2008 - 05.2009
Registration Representative
Dr. Richard Arnold
05.2005 - 12.2008
Certificate - Information/Word Processing
Carver Career Center
Certificate of Technical Studies - Cosmetology
Charleston School of Beauty Culture
High School Diploma -
Valley High School
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