Melissa Cisneros
McKinney,TX
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medication Technician & Caregiver
KARE
Denver, CO
04.2020 - Current
- Observed and reported any changes in patient condition or behavior associated with medications.
- Monitored vital signs before administering medications.
- Maintained confidentiality of patient health information at all times.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Staff Development & Scheduling Coordinator/QMAP
Villagio of Broomfield
Broomfield, CO
03.2018 - 01.2019
- Managed resident care in order to ensure that their physical needs and preferences were met to state standards and to the satisfaction of the patients
- Recruited, hired, and trained caretakers to develop them into productive team members with excellent patient care knowledge
- Managed hospice and insurance contracts in order to ensure quality of life and financial needs were met accordingly
- Remained proactive with dissatisfied family members in order to maintain healthy relationships and provide quality of care till end of life
- Handled daily flow of of paperwork and communication with physicians to ensure medical orders were entered into the EMAR system correctly and updated orders accordingly.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions
Staff Development & Scheduling Coordinator/QMAP
Rocky Mountain Assisted Living
Greenwood Village
04.2017 - 03.2018
- Managed scheduling for all thirteen locations and organized coverage for absences to ensure quality of care to patients was available at all times
- Assessed residents care needs in order to facilitate, plan, and create individualized care plans for each resident
- Ensured state laws and community standards pertaining to resident care and services were respected, monitored, and maintained in order to provide best quality of life
- Identified areas for improvement in policies, procedures and business processes and delivered strategic recommendations to senior management on resident/staff issues
- Supervised and developed training programs to help employees maintain and improve job skills
- Observed confidentiality and safeguarded all patient and employee related information.
Lead QMAP
Collinwood Assisted Living
Ft. Collins, CO
10.2015 - 10.2016
- Catered to the recreation, dining, and personal needs of each individual patient
- Performed daily vitals in order to maintain accurate and up to date documentation for the physician and community records
- Maintained and administered daily medications during the required intervals and issued PRNs according to patient needs
- Communicated unusual behavior and physical changes in patients in order to provide best quality of care to their changing needs
- Completed and managed daily documentation, resident communication, and ADL checklists according to HIPAA standards.
Education
Certificate Degree - Medical Billing And Coding
US Career Institute
Fort Collins05-2024
Associate Degree - Science/Business Management
Aims Community College
05.2016
Diploma -
Thompson Valley HS
05.2010
Skills
- Medical Records Management
- Schedule Organization
- Customer Relations
- Recruiting & Staff Development
- Time Management
- Conflict Resolution
- Office Management
- Patient Insurance Claims
- Medical Terminology
- HIPPA
- Calendar Management
- Records Updating
- Privacy and Confidentiality
- Daily Living Assistance
- Emergency Response
- Administrative Support
- Data Entry
- Computer Skills
- Spreadsheet Software
Certification
- QMAP Certification
- Infant & Adult First Aid/CPR/AED
References
References available upon request.
Timeline
Medication Technician & Caregiver
KARE
04.2020 - Current
Staff Development & Scheduling Coordinator/QMAP
Villagio of Broomfield
03.2018 - 01.2019
Staff Development & Scheduling Coordinator/QMAP
Rocky Mountain Assisted Living
04.2017 - 03.2018
Lead QMAP
Collinwood Assisted Living
10.2015 - 10.2016
Certificate Degree - Medical Billing And Coding
US Career Institute
Associate Degree - Science/Business Management
Aims Community College
Diploma -
Thompson Valley HS
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