Melissa Cisneros
Manteca,CA
Summary
Proven track record of enhancing guest satisfaction and streamlining operations, as demonstrated at Tru By Hilton. A bilingual communicator skilled in relationship building and problem-solving, adept at maintaining data confidentiality and improving team efficiency. Achieved significant improvements in guest service quality, contributing to a positive reputation boost.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Integrity Care Group
05.2024 - 08.2024
- Billing - Cooperated with Medicare, Medicaid and private insurance providers for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Front Desk Guest Service Agent
Tru By Hilton
11.2022 - 05.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Monitored lobby and front desk area for cleanliness and comfort, ensuring positive first impression.
- Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
Front Desk Agent
Motel 6
07.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk and lobby areas to uphold polished company image.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Packer
Antonina's Bakery
09.2019 - 06.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Sorted and stacked finished items.
- Loaded and unloaded items from production line.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Operated shrink wrap, banding and other wrapping machines.
Housekeeper
Sonia's Housekeeping
07.2018 - 07.2019
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in houses, offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep houses and facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized client comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Sales Associate
Finish Line Macy's
11.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Sierra High School
05.2017
Skills
- Bilingual
- Time Management
- Attention to Detail
- Data Confidentiality
- Relationship Building
- Phone and Email Etiquette
- Hospitality best practices
- Friendly
- Guest Services
- Problem-solving skills
- Teamwork and Collaboration
- Dedicated Team Player
Accomplishments
- Earned "Employee of the month" for four consecutive months at Tru By Hilton.
- Recognized by supervisors and colleagues for exceptional dedication.
- Managed Housekeeping area.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Integrity Care Group
05.2024 - 08.2024
Front Desk Guest Service Agent
Tru By Hilton
11.2022 - 05.2024
Front Desk Agent
Motel 6
07.2022 - 10.2022
Packer
Antonina's Bakery
09.2019 - 06.2022
Housekeeper
Sonia's Housekeeping
07.2018 - 07.2019
Sales Associate
Finish Line Macy's
11.2017 - 05.2018
High School Diploma -
Sierra High School
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