Cassie Williams
Kingsland,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Deli cook/cashier
Dubois Super Foods
03.2020 - 10.2020
- Food safety certified procedures
- Prepare deli food for grab-n-go service
- Inventory management/stocking
- Systematic opening/closing procedures
- Order supplies while maintaining budget
- Customer service
- Operate POS system
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
Leisure Reservations Sales Agent
The Ritz-Carlton, Amelia Island
02.2019 - 02.2020
- Guest Services (reservations, appointment scheduling, special events, amenities booking, maintenance scheduling, & coordination of guest special requests
- Provide superior customer service
- Clerical/Administrative duties
- Operate reservation/POS system
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Hostess/ Server/ Bartender
The Ritz-Carlton, Amelia Island
11.2017 - 02.2019
- Manage rotating floor plan for restaurant/bar seating
- Adhere to food certification guidelines in work areas at all times
- Follow company protocols on employee conduct, appearance, actions and greeting
- Provide superior customer service
- Keep restaurant/bar specials clearly posted and presented to customers upon arrive
- Adhere to company service times and protocols
- Operate reservation/seating/POS system
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
Server/Hostess
Cracker Barrel
07.2017 - 11.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associates - Science
Ultimate Medical Academy
Clearwater, FL11-2024
High School Diploma -
Camden County High School
11.2015
Skills
- Persuasion techniques
- Key relationship management
- Cross-selling techniques
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Time management skills
- Reliability and punctuality
- Point-of-sale system operation
- Scheduling and calendar management
- Customer and client relations
Timeline
Deli cook/cashier
Dubois Super Foods
03.2020 - 10.2020
Leisure Reservations Sales Agent
The Ritz-Carlton, Amelia Island
02.2019 - 02.2020
Hostess/ Server/ Bartender
The Ritz-Carlton, Amelia Island
11.2017 - 02.2019
Server/Hostess
Cracker Barrel
07.2017 - 11.2017
Associates - Science
Ultimate Medical Academy
High School Diploma -
Camden County High School
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