MELISSA CLARK

Relationship Banker

Midflorida Credit Union

Lakeland, FL

01.2002 - 06.2020

Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals. Usually within the top 5 of our region every quarter.
Increased daily sales by upselling loans and personal/business banking products and financial services to customers.
Backed up teller team by handling needs of new and existing customers at main counter.
Presented new and additional products and services to existing customers.
Answered customer questions and explained available services such as deposit accounts, bonds and securities.
Approached prospective clients through cold calling and emails to meet sales targets.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Solved customer challenges by offering relevant products and services.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
Submitted loan applications to underwriter for verification and recommendations.
Recommended loan approvals and denials based on customer loan application reviews.
Maintained strict confidentiality of bank records and client information.
Originated, reviewed, processed, closed and administered customer loan proposals.