Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Clark

Somerset,TEXAS

Summary

Dynamic and results-driven professional with experience as a Shift Leader at Pumphouse Car Wash, excelling in team leadership and customer service. Proven ability to resolve issues creatively while maintaining high standards of safety and efficiency. Skilled in cash handling and fostering a positive work environment, ensuring customer satisfaction and team success.

Personable and motivated. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

2
2
years of professional experience

Work History

Shift Leader

Pumphouse Car Wash
11.2024 - 04.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Team Member

Whataburger
07.2024 - 11.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Public Relations Intern

Lytle Independent School District
05.2023 - 08.2023
  • Increased awareness of company services and products with implementation of PR strategies.
  • Maintained and updated media contact lists and databases for ease of access.
  • Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.
  • Edited internal communications materials including newsletters, ensuring consistency in tone, style, and message alignment with company values.

Education

Business -

Palo Alto College
San Antonio, TX

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Creative problem solving
  • Customer service management

Timeline

Shift Leader

Pumphouse Car Wash
11.2024 - 04.2025

Team Member

Whataburger
07.2024 - 11.2024

Public Relations Intern

Lytle Independent School District
05.2023 - 08.2023

Business -

Palo Alto College

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Melissa Clark