Melissa Clark
Jeffersonville,IN
Summary
Dynamic Sales and Service Representative with a proven track record at Republic Bank and Trust, excelling in customer relationship building and product promotions. Recognized for enhancing client satisfaction through exceptional service and in-depth product knowledge, while effectively managing account servicing to streamline operations.
Sales professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Sales and Service Representative
Republic Bank and Trust
03.2023 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted customers in selecting appropriate financial products to meet their needs.
- Managed account maintenance requests, contributing to streamlined operations and improved client relations.
- Collaborated with team members to identify opportunities for process improvements and efficiency gains.
- Educated clients on digital banking services, promoting product utilization and enhancing user experience.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Delivered prompt service to prioritize customer needs.
Virtual Teller
Republic Bank & Trust
09.2018 - 03.2023
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer integrity, balancing funds daily.
- Promoted bank services to enhance customer engagement and satisfaction.
- Resolved customer issues swiftly, ensuring a positive banking experience.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
Sales and Service Representative
Republic Bank and Trust
05.2016 - 09.2018
- Delivered prompt service to prioritize customer needs.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Deli Clerk
Jay C
07.2014 - 05.2016
- Assisted customers in selecting deli products, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of deli area, ensuring compliance with health and safety standards.
- Operated slicers, scales, and other equipment to prepare and package meats and cheeses efficiently.
- Managed inventory levels, restocking items as needed to ensure product availability for customers.
- Greeted customers at counter to fulfill requests and answer questions.
Quality Control Specialist
Amazon
11.2013 - 07.2014
- Conducted thorough inspections of raw materials and finished products for compliance with quality standards.
- Developed and implemented quality control procedures to enhance product reliability and safety.
- Reported problems and concerns to management.
Cage Cashier, Master Cashier, and Cage Supervisor
Caesars Entertainment Casino
01.2001 - 10.2013
- Processed cash transactions efficiently, ensuring accurate financial handling in high-volume environments.
- Maintained compliance with gaming regulations and internal policies to uphold operational integrity.
- Assisted in training new cashiers on procedures and systems to enhance team performance.
- Monitored gaming activities for discrepancies, reporting concerns to management promptly.
- Conducted regular audits of cash drawers, identifying and resolving variances effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues swiftly to enhance guest experiences.
- Collaborated with security teams to ensure a safe environment during cash handling operations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Boosted team morale, leading by example and assisting colleagues during peak hours.
Education
High School Diploma - Mathematics
Floyd Central High School
Floyds Knobs, INSkills
- Goal oriented
- Performance tracking
- Product and service knowledge
- Customer service
- Time management
- Customer relationship building
- Client engagement
- CRM software proficiency
Timeline
Sales and Service Representative
Republic Bank and Trust
03.2023 - Current
Virtual Teller
Republic Bank & Trust
09.2018 - 03.2023
Sales and Service Representative
Republic Bank and Trust
05.2016 - 09.2018
Deli Clerk
Jay C
07.2014 - 05.2016
Quality Control Specialist
Amazon
11.2013 - 07.2014
Cage Cashier, Master Cashier, and Cage Supervisor
Caesars Entertainment Casino
01.2001 - 10.2013
High School Diploma - Mathematics
Floyd Central High School
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