Melissa Clark
Scotts Valley,CA
Summary
Versatile and Dependable individual with hands-on experience in providing excellent customer service while performing assigned tasks in a timely manner. Known for going above and beyond to make that difference that separates us from our competitors.
Overview
10
10
years of professional experience
Work History
Dietary Aide
Powder River Manor
09.2025 - 10.2025
- Prepared and served desserts in accordance with dietary guidelines.
- Maintained cleanliness of kitchen and dining areas, adhering to safety standards.
- Trained new staff on food service protocols and resident preferences.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served residents meals, snacks, drinks, assisted with any needs in my scope of practice during meal time.
Manager's Assistant
Broadus IGA / Broadus Foods Inc.
07.2025 - 10.2025
- Assisted in time managing and delegating tasks that enhanced team performance.
- Reset shelving for new items and special ordered items for end caps, including seasonal shippers.
- Improved customer satisfaction ratings, addressing customer comments,concerns, compliments promptly and professionally.
- Checked in deliveries, documented inventory, and ordered and gathered special orders
- Performed cleaning duties, stocking, ordering, cashiering, building rapport with customers, gathering resister tils, dispersing money when needed, closing procedures, etc.
Basic Training Soldier
US Army
02.2025 - 07.2025
- Followed drill sergeant and higher rank individuals orders.
- Learned combat readiness techniques.
Assistant Manager
Broadus IGA / Broadus Foods Inc.
12.2024 - 02.2025
- Assisted in time managing and delegating tasks that enhanced team performance.
- Reset shelving for new items and special ordered items for end caps, including seasonal shippers.
- Improved customer satisfaction ratings, addressing customer comments,concerns, compliments promptly and professionally.
- Checked in deliveries, documented inventory, and ordered and gathered special orders
- Performed cleaning duties, stocking, ordering, cashiering, building rapport with customers, gathering resister tils, dispersing money when needed, closing procedures, etc.
Doggy Day Care Services
Rover
09.2022 - 11.2024
- Ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Treated paws like my own.
- Read body language and facial expressions to predict animal behavior.
- Gave animals a lot of affection and a lot of exercise.
- Communicated with owners often and updated with any new questions and ticks that I found about their loved ones, so the next person was aware when they stayed there.
Brookdale Receptionist
Brookdale Assisted Living
11.2023 - 07.2024
- Managed front desk operations, professional communication between residents, families, and staff.
- Organized and sanitized entry way by protocol.
- Managed open communication system and directed messages to appointed individual(s).
- Monitored visitor access to maintain safety and security standards within the facility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Caregiver
Brookdale Assisted Senior Living
10.2023 - 12.2023
- Provided emotional support to residents and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, hygiene, etc.
Dish washer
Brookdale Assisted Living
03.2023 - 05.2023
- Dish washer for a few months in early 2023
- Operated commercial dishwashing equipment to maintain cleanliness and hygiene standards.
PIC & Stocker
Felton Safeway (0786)
03.2022 - 02.2023
- Customer service desk
- Dairy
- Learning alternative departments
- Person-In-Charge (closer)
- Checker
- Stocker
- Sanitation above recommended
- DUG service
Dietary aid
Powder River Manor Nursing Home
01.2020 - 03.2022
- Maintained dry storage areas, and coolers, dating and rotating of food and dry supplies as directed.
- Followed strict levels of cleanliness for tables, floors and prep areas.
- Observed residents and charted their intake consumption.
Cashier, assistant manager, dairy manager
Broadus Foods Inc. / Broadus IGA
01.2016 - 12.2021
- Followed opening and closing procedures.
- Reviewed dairy sales and made ordering decisions based on customer requests, sale items, and seasonal factors, stocking product, faced, etc.
- Supervised coworkers, gave positive reinforcement feedback, prioritized daily duties, etc.
- Began interviewing, trained new employees, and showed them proper procedure and went over the handbook as directed.
- Maintained & build rapport with excellent customer service to satisfaction, assessed with any conflict, and adapted to meeting the customer needs in the door and out the door.
- Done a lot of vendor sales prep for marketing purposes of product plus check in and ordering.
Education
G.E.D. -
Miles city community college
01.2017
Skills
- Physical Stamina (lift up to 75lbs)
- Excellent Customer service 8 years
- Employee Guidance and Motivation
- Work Planning and Prioritizing
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Honest and Ethical
- Knowledge of baler and pallet jacks
- Team orientated but works solo
- Problem-solving
- Cleaning and sanitizing
Timeline
Dietary Aide
Powder River Manor
09.2025 - 10.2025
Manager's Assistant
Broadus IGA / Broadus Foods Inc.
07.2025 - 10.2025
Basic Training Soldier
US Army
02.2025 - 07.2025
Assistant Manager
Broadus IGA / Broadus Foods Inc.
12.2024 - 02.2025
Brookdale Receptionist
Brookdale Assisted Living
11.2023 - 07.2024
Caregiver
Brookdale Assisted Senior Living
10.2023 - 12.2023
Dish washer
Brookdale Assisted Living
03.2023 - 05.2023
Doggy Day Care Services
Rover
09.2022 - 11.2024
PIC & Stocker
Felton Safeway (0786)
03.2022 - 02.2023
Dietary aid
Powder River Manor Nursing Home
01.2020 - 03.2022
Cashier, assistant manager, dairy manager
Broadus Foods Inc. / Broadus IGA
01.2016 - 12.2021
G.E.D. -
Miles city community college