Melissa Clark Butler
Kodiak
Summary
Dynamic and results-oriented professional with extensive experience at John's Heating Service, Inc., and in legal settings. Excelled in team leadership and legal research, significantly enhancing operational efficiency and client/customer satisfaction. Proficient in MS Office and QuickBooks, with exceptional time management and communication skills.
Overview
15
15
years of professional experience
Work History
Manager
John's Heating Service, Inc.
Kodiak, AK
12.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Secretary
John's Heating Service, Inc.
Kodiak, AK
12.2013 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system.
- Scheduled appointments and conducted follow-up calls to customers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Paralegal
Gray Law Office
Kodiak, AK
08.2014 - 07.2019
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
Paralegal
Jamin Law Office
Kodiak, AK
09.2009 - 06.2014
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
- Conducted background investigations on defendant.
Education
No Degree - Pre-law
University of Alaska Fairbanks
Fairbanks, AKSkills
- Customer service
- Office administration
- Legal research
- Team leadership
- Time management
- Verbal and written communication
- Quickbooks
- Proofreading
- Proficient in MS office
Timeline
Paralegal
Gray Law Office
08.2014 - 07.2019
Manager
John's Heating Service, Inc.
12.2013 - Current
Secretary
John's Heating Service, Inc.
12.2013 - Current
Paralegal
Jamin Law Office
09.2009 - 06.2014
No Degree - Pre-law
University of Alaska Fairbanks