Melissa Clark Butler
Kodiak
Summary
Dynamic and results-oriented professional with extensive experience at John's Heating Service, Inc., and in legal settings. Excelled in team leadership and legal research, significantly enhancing operational efficiency and client/customer satisfaction. Proficient in MS Office and QuickBooks, with exceptional time management and communication skills.
Overview
15
15
years of professional experience
Work History
Manager
John's Heating Service, Inc.
12.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Secretary
John's Heating Service, Inc.
12.2013 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system.
- Scheduled appointments and conducted follow-up calls to customers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Paralegal
Gray Law Office
08.2014 - 07.2019
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
Paralegal
Jamin Law Office
09.2009 - 06.2014
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
- Conducted background investigations on defendant.
Education
No Degree - Pre-law
University of Alaska Fairbanks
Fairbanks, AKSkills
- Customer service
- Office administration
- Legal research
- Team leadership
- Time management
- Verbal and written communication
- Quickbooks
- Proofreading
- Proficient in MS office
Timeline
Paralegal
Gray Law Office
08.2014 - 07.2019
Manager
John's Heating Service, Inc.
12.2013 - Current
Secretary
John's Heating Service, Inc.
12.2013 - Current
Paralegal
Jamin Law Office
09.2009 - 06.2014
No Degree - Pre-law
University of Alaska Fairbanks
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