Melissa Clarke
Registered nurse
Highland Village,TX
Summary
Highly organized Case Manager with 28+ years of experience as a Registered Nurse. Offering a proven history of successfully advocating for patients and working with practitioners. Passionate about delivering quality care and facilitating efficient healthcare coordination.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
RN Field Service Coordinator II
Anthem Inc
05.2015 - Current
- Provides health education training for patients to encourage participation in their wellness and promote self care.
- Develops trust with patient/member to encourage open dialog in order to establish short and long term health goals.
- Assists patients with multiple chronic diagnoses, including COPD, heart disease and asthma.
- Completes state required documents such as MNLOC's, SPW Upgrades, Health Risk Assessments and LTSS Assessments.
- Coordinate with DME companies and Home Health agencies to ensure all patient/member needs are being met.
- Inputs patient/member assessments, make follow up calls and monitor system to ensure progress towards achieving established goals.
- Participates in all IDT/ICT rounds with medical director to review resource utilization. Goal is to avoid future inpatient stays with proper discharge planning and ensuring all patient/member needs are met.
- Learned and adapted quickly to new technology and software applications
- Adaptable and proficient in learning new concepts quickly and efficiently
Registered Nurse
Baylor Surgicare At Lewisville
06.2008 - 04.2015
- Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Focus on increasing satisfaction and improving outcomes through compassionate, precise, and high quality care throughout patient experience.
- Counseled patients and caregivers on treatment plans and community resources.
- Assessed patients to determine their daily and ongoing care needs.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and prevention and medication self-management to maintain continuum of care.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Nurse Case Manager, Home Health Nurse
Cardiovascular Home Care
02.2007 - 05.2008
- Coordinated support services and optimized communication between social workers, speech therapists, rehabilitation therapists, clinical staff, physician and patient.
- Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with multiple chronic diagnoses, including diabetes, heart disease, COPD and asthma.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
ICU Staff Nurse
JPS Hospital
05.1995 - 02.2007
- Provided quality nursing care in accordance with facility policies and procedures.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care Utilized strong assessment skills to determine necessary patient care.
- Acted as patient advocate providing compassionate, skilled care and implemented total patient care for 1-3 high acuity patients per shift.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices
- Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care
- Maintained respectful treatment environment that honored patients' and families’ cultural and religious traditions and preferences
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care
- Responded to emergency situations to provide rapid and accurate care
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Responded to emergency situations to provide rapid and accurate care.
- Led daily nursing rounds to assess patient progress and address any concerns.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
Education
BSN - RN Nursing
1995
Skills
- Strong communication skills
- Team oriented
- Effective time management
- Works well independently
- Strong work ethic
Certification
RNCM
Timeline
RN Field Service Coordinator II - Anthem Inc
05.2015 - Current
Registered Nurse - Baylor Surgicare At Lewisville
06.2008 - 04.2015
Nurse Case Manager, Home Health Nurse - Cardiovascular Home Care
02.2007 - 05.2008
ICU Staff Nurse - JPS Hospital
05.1995 - 02.2007
The University of Texas at Arlington - BSN, RN Nursing