Melissa Clarke
Miami,FL
Summary
Thorough Customer Service Specialist with ten plus years of experience working in non-profit industries, Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers. And serving our community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Legal Receptionist
Venable
05.2023 - Current
- Planned and organized internal and external events, meetings and conferences.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Scheduled and made appointments for 15 attorneys.
- Prepared and processed invoices for attorney billing.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Retention Specialist
Breezeline
05.2022 - 03.2023
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Guest Service Coordinator/Front Desk
Neighborhood Housing Services Of South Florida (N
02.2019 - 11.2021
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Trained junior office staff in correct procedures and reporting requirements.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant/Front Desk
Alvarez & Marsal
04.2017 - 03.2019
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings..
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Developed and maintained automated alert systems for important deadlines.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
Receptionist/ Front Desk
Mercer Insurance,
10.2014 - 12.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Provided primary customer support to internal and external customers.
Document Specialist
Ikon /Ricoh
08.2010 - 10.2014
- Transmitted documents, organized revisions and tracked changes.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Managed file archival and information retrievals.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Education
Business Certificate - Business Administration
Penn Foster College
Scottsdale, AZ06.2014
Skills
- Customer Relations
- Operational Efficiency
- Special Assignments
- Eligibility Determinations
- Promotions Programs
- Documentation Skills
- Special Requests
- Customer Service and Assistance
- Employee and Applicant Assessment
- In-Person and Telephone Interviewing
- Training Development and Execution
- Remote Conferencing and Communication
- Policy Interpretation
- Employee Orientation
Languages
Spanish
Native or Bilingual
Certification
- Notary of the State of Florida
- Commission # HH 344990
- EXP. April 15, 2026
Timeline
Legal Receptionist
Venable
05.2023 - Current
Retention Specialist
Breezeline
05.2022 - 03.2023
Guest Service Coordinator/Front Desk
Neighborhood Housing Services Of South Florida (N
02.2019 - 11.2021
Executive Assistant/Front Desk
Alvarez & Marsal
04.2017 - 03.2019
Receptionist/ Front Desk
Mercer Insurance,
10.2014 - 12.2016
Document Specialist
Ikon /Ricoh
08.2010 - 10.2014
Business Certificate - Business Administration
Penn Foster College
- Notary of the State of Florida
- Commission # HH 344990
- EXP. April 15, 2026
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