Melissa Clarke
Brooklyn,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Maimonides Medical Center
03.2021 - Current
- Delivered performance reviews, recommending additional training or advancements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills .Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversees daily billing, financial and computer operations, ensuring that records are up to date and accurate, patients fees appropriately billed; checks accuracy of third-party billings and handle claims assist laboratory administrative director to ensure compliance with billing and coding in department.
Member Service Supervisor
BJ's Wholesale
08.2014 - 03.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Completed training and worked effectively under high-pressure client services environments.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Developed and implemented strategies to increase sales and improve customer service.
Education
Associate of Arts - Liberal Studies
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Employee Supervision
- Schedule oversight
- Teamwork and Collaboration
- Decision-Making
- Billing and coding
- Supply Management
- Employee Training
- Performance reviewing
- Staff Management
- Hiring and Training
- Payroll Processing
Timeline
Office Manager
Maimonides Medical Center
03.2021 - Current
Member Service Supervisor
BJ's Wholesale
08.2014 - 03.2021
Associate of Arts - Liberal Studies
Medgar Evers College of The City University of New York
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