Melissa Class
Summary
- Successfully planned event for employees with over 800 attendees.
- Instituted more efficient filing systems and techniques in multiple positions.
- President's Club every quarter.
- Surpassed sale goal of National Lash Day by
176% (Number one in the district by percentage and dollar sales). - Surpassed sale goals consistently each week.
- Co-established a monthly collaboration meeting between departments to improve interdepartmental communication and efficiency; improving our Express Pickups from the slowest in the region to number one in the region.
- Maintained accuracy and customer survey score of 100% for over five years.
- Improved overall accuracy for business department from an inconsistent score of 82% to an exceptional score of 96%.
Overview
18
18
years of professional experience
Work History
Assistant Business Operations Manager
CarMax
08.2018 - Current
- Manage and oversee team of 19 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car.
- Provide direction to the Business Office Associates through people management activities, such as conducting job interviews, onboarding and training new associates, delegating store operations tasks, and providing performance feedback.
- Develop associates through timely and effective feedback, including observations, file reviews, development plans, and performance management.
- Participate in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks.
- Manage associates in processing daily sales tasks, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork.
- Analyzes weekly reports to recognize patterns, investigate problems, and devise solutions; while breaking down the complex issue to identify the underlying cause.
- Manages associates in processing daily purchase tasks, including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation for funding of drafts.
- Manages associates in processing state DMV paperwork, including paperwork necessary to title and register a vehicle for a customer after the sale.
- Reconciles several accounts like sales audit, credit cards, customer deposit, and mail refund.
- Assist store associates and all store departments in their daily functions while adhering to CarMax guidelines.
- Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations.
- Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business.
Clinique Counter Manager
Ulta Beauty
05.2016 - 02.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques, product knowledge, and professional selling skills to surpass sale goals.
- Assisted in the training and supervision of new employees, contributing to team success.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Human Resources Assistant
ZF Chassis Components
05.2015 - 05.2016
- Efficiently managed over 240 personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Communicated with vendors to determine employee options for company related purchases (clothing, gifts,
and other promotional products) and placed orders - Ensured invoices match orders and monitored ordering process until receipt of merchandise
- Planned and organized employee activities and events – family day, community service projects, health and wellness activities, etc.
- Protected sensitive information – strictly adhered to company policies regarding confidentiality
Administrative Clerk
Catawba Valley Community College
01.2014 - 05.2015
- Performed duties in 2 departments – Human Resource Development (HRD) and Business & Industry
Services - Registered students for classes, updated forms, and prepared class packets
- Implemented a new and more efficient filing system
- Audited class records for accuracy and completeness
- Protected sensitive information – strictly adhered to company policies regarding confidentiality
Sales Associate
Walmart
02.2006 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
Associate of Arts - Business Administration
Catawba Valley Community College
Skills
- Customer Service, Teamwork, Collaboration, Delegation
- Administrative Management, Staff Scheduling
- Proficient in Kronos, ADP, Attendance Counts, eTime, E-Verify
- Proficient in PowerBI, PeopleSoft, Salesforce, CVR, Path, Microsoft
- Analysis and Decision-Making, Efficient
- Notary license
Timeline
Assistant Business Operations Manager
CarMax
08.2018 - Current
Clinique Counter Manager
Ulta Beauty
05.2016 - 02.2019
Human Resources Assistant
ZF Chassis Components
05.2015 - 05.2016
Administrative Clerk
Catawba Valley Community College
01.2014 - 05.2015
Sales Associate
Walmart
02.2006 - 05.2011
Associate of Arts - Business Administration
Catawba Valley Community College