Melissa Claus
Tallmadge,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Manager In Training
Insomnia Cookies
07.2022 - Current
- Established and maintained operational standards for 4 locations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed customer feedback to identify areas for improvement.
Store Operations Manager/Regional Trainer
Insomnia Cookies
12.2018 - 07.2022
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Train Store Managers and Managers in Training on business principles, best practices, protocol and system usage.
- Created and sustained positive team environment, displaying high levels of motivation and excellent morale.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
Shift Manager
McDonald's
06.2015 - 12.2018
- Upheld company standards and compliance requirements for operations.
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Lead Style Advisor
Justice Tween Brands
11.2017 - 06.2018
- Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Education
Some College (No Degree) - Nursing
Clarion University of Pennsylvania
Skills
- Sales Tracking
- Staff Development
- Customer Service Management
- Operational Oversight
- Leadership Skills
- Strategic Planning
- Profit and Loss Statements
- Business Management and Development
Certification
ServSafe
- Certified ServSafe Food Manager Protection - 2024
Timeline
District Manager In Training
Insomnia Cookies
07.2022 - Current
Store Operations Manager/Regional Trainer
Insomnia Cookies
12.2018 - 07.2022
Lead Style Advisor
Justice Tween Brands
11.2017 - 06.2018
Shift Manager
McDonald's
06.2015 - 12.2018
Some College (No Degree) - Nursing
Clarion University of Pennsylvania