Melissa Clem
Bloomington,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
AERO EERO Help Desk Admin
Randstad Digital
04.2014 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked well providing support and guidance with help desk members in HR Admin type role.
- Helping co-workers with mandatory State Farm training and tracking transcripts.
- Provided assistance with scheduling time off and maintained team calendar by day/week/month.
- Onboarding for new incoming external reps such as requesting aliases, requesting badges, requesting accesses within SF forms and other SF tool databases and ordering new equipment (WFH since 3/2020)
- Offboarding when needed and removing accesses and disabling aliases. Managing return of workstations and ordering return boxes and tracking UPS numbers in TSOSI and verifying ESU arrival in Asset Manager.
- Assisted with taking meeting minutes in weekly Help Desk Admin meetings and sending them out to attendees.
- Did some SharePoint work, but not an expert.
- Work well with others and always willing to help where its needed.
- Help with new equipment rollouts for Agents and Enterprise employees.
Unified Communications - Ordering and Scheduling
Randstad Digital
07.2011 - 03.2013
- Accurately carried out instructions for scheduling UC (Cisco) hard phone installs in Agent offices, and assisting in reschedules with our vendor installers.
- Ordered hard phones/side cars to agent offices in time for their install dates.
- Created and completed exceptions in ASTEROID.
- Scheduled virtual phone provisioning calls with agents/agent managers before they get their installs so phones were provisioned with auto dials and staff names.
- Answered inbound calls and took requests for information regarding phone install processes.
Receiving Clerk
Lowes Home Improvment
02.2002 - 12.2012
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Worked with large shipping companies and scheduled deliveries.
- Packed and shipped orders for customers and to ship to other Lowe's stores in our district.
- I was a district trainer for the receiving clerk role, for new associates moving to this role. Traveled to Decatur, Springfield, Peoria and Champaign. Taught order processing and filing systems etc.
- I was responsible for maintaining the shipping office, and overseeing employees in that area.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05.2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
AERO EERO Help Desk Admin
Randstad Digital
04.2014 - Current
Unified Communications - Ordering and Scheduling
Randstad Digital
07.2011 - 03.2013
Receiving Clerk
Lowes Home Improvment
02.2002 - 12.2012
High School Diploma -
Bloom High School