Melissa Clem
Bloomington,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
AERO EERO Help Desk Admin
Randstad Digital
Bloomington, IL
04.2014 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked well providing support and guidance with help desk members in HR Admin type role.
- Helping co-workers with mandatory State Farm training and tracking transcripts.
- Provided assistance with scheduling time off and maintained team calendar by day/week/month.
- Onboarding for new incoming external reps such as requesting aliases, requesting badges, requesting accesses within SF forms and other SF tool databases and ordering new equipment (WFH since 3/2020)
- Offboarding when needed and removing accesses and disabling aliases. Managing return of workstations and ordering return boxes and tracking UPS numbers in TSOSI and verifying ESU arrival in Asset Manager.
- Assisted with taking meeting minutes in weekly Help Desk Admin meetings and sending them out to attendees.
- Did some SharePoint work, but not an expert.
- Work well with others and always willing to help where its needed.
- Help with new equipment rollouts for Agents and Enterprise employees.
Unified Communications - Ordering and Scheduling
Randstad Digital
Bloomington, IL
07.2011 - 03.2013
- Accurately carried out instructions for scheduling UC (Cisco) hard phone installs in Agent offices, and assisting in reschedules with our vendor installers.
- Ordered hard phones/side cars to agent offices in time for their install dates.
- Created and completed exceptions in ASTEROID.
- Scheduled virtual phone provisioning calls with agents/agent managers before they get their installs so phones were provisioned with auto dials and staff names.
- Answered inbound calls and took requests for information regarding phone install processes.
Receiving Clerk
Lowes Home Improvment
Bloomington, IL
02.2002 - 12.2012
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Worked with large shipping companies and scheduled deliveries.
- Packed and shipped orders for customers and to ship to other Lowe's stores in our district.
- I was a district trainer for the receiving clerk role, for new associates moving to this role. Traveled to Decatur, Springfield, Peoria and Champaign. Taught order processing and filing systems etc.
- I was responsible for maintaining the shipping office, and overseeing employees in that area.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05.2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
AERO EERO Help Desk Admin
Randstad Digital
04.2014 - Current
Unified Communications - Ordering and Scheduling
Randstad Digital
07.2011 - 03.2013
Receiving Clerk
Lowes Home Improvment
02.2002 - 12.2012
High School Diploma -
Bloom High School