Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Clemens

Corning

Summary

Dynamic Grooming Salon Leader with over 20 years at Petsmart, excelling in team leadership and client communication. Achieved significant revenue growth through personalized grooming packages and enhanced customer satisfaction. Expert in breed-specific grooming techniques, fostering loyalty and reducing employee turnover by cultivating a positive work environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Grooming Salon Leader

Petsmart
06.2003 - Current
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
  • Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
  • Increased returning clientele through exceptional customer service interactions and consistent delivery of high-quality grooming results.
  • Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
  • Developed relationships with local veterinarians to establish referral networks that increased new customer acquisition rates.
  • Continually expanded professional knowledge base through ongoing education in animal care trends, techniques, products, attending trade shows/conferences when possible.
  • Aligned grooming services with brand promise for quality and customer care.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution, ensuring client satisfaction and loyalty.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Ordered supplies for forecasted grooming demands.
  • Promoted the salon through engaging social media content showcasing before-and-after photos of satisfied furry clients, boosting brand visibility in the community.
  • Spearheaded training programs for new hires, ensuring they quickly developed the necessary skills to provide top-notch services to customers.
  • Oversaw financial management responsibilities such as budgeting, forecasting, analyzing P&L statements and identifying areas for cost reduction or revenue growth.
  • Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
  • Reduced employee turnover by conducting regular performance evaluations and providing constructive feedback on areas for improvement.
  • Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
  • Improved team efficiency by implementing streamlined scheduling processes and optimizing appointment bookings.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Nash Grooming Certification - Professional Pet Stylist

NASH Academy
Teaneck, NJ
01-2002

Skills

  • Team Leadership: Over 20 years experience leading, training, and motivating grooming staff

  • Performance Management: Ability to conduct performance evaluations and provide feedback

  • Scheduling & Staff Management: Proficiency in creating and managing employee schedules

  • Conflict Resolution: Skills in resolving internal issues and mediating disputes

  • Training & Development: Experienced Academy trainer and implementing professional development programs for staff

  • Grooming techniques: Expertise in breed specific cuts, styling and professional grooming standards

  • Pet Behavior: Knowledgable of pet health issues and safety protocols, behaviors, and ability to handle any size pet

  • Client Communication and Satisfaction: Strong verbal and written skills Ability to ensure positive customer experinces and address concerns Skilled in building rapport with clients and fostering loyalty

Accomplishments

  • Supervised and improved many district salons by collaborating with the District manager. I was brought into many district salons to "rebuild" them.

Certification

  • Nash Show Grooming certification 2002
  • Get Smart Certified 2005- Current. Salon Manager Trainer

Timeline

Grooming Salon Leader

Petsmart
06.2003 - Current

Nash Grooming Certification - Professional Pet Stylist

NASH Academy

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