MELISSA CLOER
Loganville,GA
Summary
Sales leader with over 12 years of expertise in business growth and both internal and external sales. Competent in reaching goals, fostering client connections, and driving revenue. Proficiency in leadership, negotiating, and communication. Demonstrated effectiveness in acquiring new clients, establishing enduring relationships, and upselling. Adept at using CRM technologies, managing the full sales cycle, and working with teams to surpass goals and achieve growth.
Overview
13
13
years of professional experience
Work History
Inside Sales- Remote 1099- Part Time
Takedown Sportswear
01.2023 - Current
- Managed orders from initial contact to delivery
- Processed payments, tracked and collected past-due invoices, and generated quotes in Printavo
- Tracked and followed up on leads in Nutshell and Zoho
- Assisted customers with uniform customization and coordinated design approvals with the art team
Business Development Manager
JobsRUs
01.2023 - 02.2024
- Drove sales and profit growth within assigned territories
- Cultivated customer connections, created growth strategies, and oversaw the entire sales cycle, from prospecting to closing
- Maintained client satisfaction by providing ongoing support and cross-selling AIM products and staffing software
- Utilized CRM platforms like HubSpot, Seamless AI, and Sales Navigator to generate and track leads, manage pipelines, and follow up via email and phone
- Arranged contract talks, scheduled phone, in-person, and Zoom appointments with clients, processed client data, and maintained contacts in Power Recruiter
- Conducted on-site business visits 3-4 times per week to assess staffing needs
- Met weekly quotas: 50+ prospect calls, 10+ client meetings, 1 signed contract
- Attended networking events, job fairs, and industry meetings to expand business opportunities
Inside Sales
Takedown Sportswear
09.2021 - 12.2022
- Managed orders from initial contact to delivery while maintaining strong customer relationships through timely communication
- Tracked and followed up on leads in Nutshell and ZOHO, allowing me to consistently meet and exceed sales targets
- Processed payments, tracked and collected past-due invoices, and generated quotes in Printavo
- Assisted customers with uniform customization, coordinated design approvals with the art team, and set up team stores via Order My Gear
- Conducted daily outreach: 300+ emails via ZOHO, 750+ calls via Kixie and Just Call
Office Manager / Inside Sales
DinTel Corp
01.2018 - 07.2021
- Managed office operations, inventory, calls, and financial transactions
- Handled accounts receivable, reconciliations, payroll (15 employees via Paychex), and QuickBooks payments
- Made 30-50 daily cold calls for prospecting
- Processed ACH deposits, tracked unpaid invoices, and managed collections
- Oversaw expense reports, end of month billing, shipping, and receiving
- Maintained Google Sheets to track sales leads and pipeline status
Processor / Loan Officer Assistant / Inside Sales
Highland Mortgage Group
04.2013 - 12.2017
- Managed 100+ outbound calls daily and handled emails
- Processed loan applications in Encompass, ran credit checks, assisted clients in selecting loan programs (FHA, VA, Conv, etc.) and ensured compliance
- Ordered appraisals, invoices, verifications (VOD, VOE, VOR, VOM), flood certifications, and tax transcripts
- Prepared disclosures, LE, and CD before closing, tracking loan lock expirations
- Coordinated with account executives, submitted files for Clear-to-Close, and leads in Salesforce CRM
Education
Bachelor's of Arts - Business Administration, Minor in Finance
Ashford University College
High School Diploma - undefined
Central Gwinnett High School
01.1999
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Microsoft Office Suite (Power Point, Excel, Word, Outlook)
- Hub Spot CRM
- Kixie Dialer
- Google Sheets
- Teams/Zoom/Google Meet
- ZOHO/Nutshell
- Salesforce CRM
- Printavo
- Seamless AI Software
Timeline
Inside Sales- Remote 1099- Part Time
Takedown Sportswear
01.2023 - Current
Business Development Manager
JobsRUs
01.2023 - 02.2024
Inside Sales
Takedown Sportswear
09.2021 - 12.2022
Office Manager / Inside Sales
DinTel Corp
01.2018 - 07.2021
Processor / Loan Officer Assistant / Inside Sales
Highland Mortgage Group
04.2013 - 12.2017
High School Diploma - undefined
Central Gwinnett High School
Bachelor's of Arts - Business Administration, Minor in Finance
Ashford University College