Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Coates

Naugatuck,CT

Summary

Dedicated, compassionate registered nurse with a BSN and 12+ years of healthcare experience, including medical-surgical nursing and charge nurse responsibilities. Skilled in clinical leadership, staff coordination, patient safety, and quality improvement. Currently pursuing a master's in healthcare administration. Seeking an Assistant Patient Services Manager position at Yale New Haven Health to apply my clinical expertise, leadership, and organizational skills to support nursing excellence, operational efficiency, and high-quality, patient-centered care.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Registered Nurse, Medical-Surgical Unit

Yale New Haven Health
New Haven, Connecticut
01.2024 - Current
  • Administer prescribed medications and monitor patient responses on unit.
  • Administer medications and treatments according to protocols, ensuring patient needs are met.
  • Coordinate interdisciplinary care plans to enhance comprehensive patient management.
  • Educate patients and families on treatment plans and health management, fostering better understanding and adherence.

Certified Nursing Assistant

Cabrini of westchester
Dobbs Ferry, New York
12.2010 - 12.2023
  • Facilitated mobility and transfers for patients, prioritizing safety and comfort.
  • Supported personal hygiene, grooming, and dressing for patients to enhance dignity and comfort.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Supported patients during meals to promote independence and comfort. during meal times.

Education

Bachelor of Science - Nursing

Mercy College
Dobbs Ferry, NY
05-2024

BBA - Accounting And Finance

Berkeley College
New York, NY
05-2006

Master in Healthcare Administration - Health Administration

American College of Education
Indianapolis, IN
10-2026

Skills

  • Clinical leadership and charge nurse responsibilities
  • Staff Coordination and Delegation
  • Patient-Centered Care
  • Medication Administration and Safety
  • Patient safety and quality improvement
  • Critical thinking and clinical decision-making

Certification

  • Registered Nurse-State of Connecticut

Timeline

Registered Nurse, Medical-Surgical Unit

Yale New Haven Health
01.2024 - Current

Certified Nursing Assistant

Cabrini of westchester
12.2010 - 12.2023

Bachelor of Science - Nursing

Mercy College

BBA - Accounting And Finance

Berkeley College

Master in Healthcare Administration - Health Administration

American College of Education
Melissa Coates