Hi, I’m
Melissa Cobb
Seneca,SC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties.
Overview
8
years of professional experience
Work History
GoodwillSeneca, South Carolina
Production Manager
02.2015 - 08.2017
Job overview
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Resolved conflicts among personnel within the department when necessary.
- Identified opportunities for improvement in workflow design and implementation.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Established clear communication channels between management and staff members.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Prevented and resolved customer issues regarding production through planning.
Picture Me Portrait StudiosSeneca, South Carolina
Store Manager
09.2013 - 02.2015
Job overview
- Resolved customer complaints in a timely manner.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
Seneca Health and RehabSeneca, South Carolina
Certified Nursing Assistant
07.2010 - 09.2013
Job overview
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Dollar General StoreWest Union, South Carolina
Assistant Manager
05.2009 - 12.2009
Job overview
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Tri-County Technical CollegePendleton, SC
Certified Nursing Assistant from Certified Nursing Assistant
03-2010
Seneca High SchoolSeneca, SC
High School Diploma
05-1998
Charleston Southern UniversityNorth Charleston, SC
Some College (No Degree) from Music Therapy
Skills
- Production Optimization
- Training Coordination
- OSHA Compliance
- Root Cause Analysis
- Safety Management
- Team Development
- Quality Control
- Quality Assurance
- Staff Scheduling
- Health and safety compliance
- Electronic Charting
- Direct Patient Care
- Patient Relations
- Medical terminology knowledge
- General housekeeping ability
- Activity Coordination
- Calm and level-headed under duress
- Quick problem solver
- Compassionate
- Complex Problem-Solving
- Responding to emergencies
- Documentation expert
- HIPAA Compliance
- Customer Service
- Restocking skills
- Crew support
- Creativity and Innovation
Timeline
Production Manager
Goodwill
02.2015 - 08.2017
Store Manager
Picture Me Portrait Studios
09.2013 - 02.2015
Certified Nursing Assistant
Seneca Health and Rehab
07.2010 - 09.2013
Assistant Manager
Dollar General Store
05.2009 - 12.2009
Tri-County Technical College
Certified Nursing Assistant from Certified Nursing Assistant
Seneca High School
High School Diploma
Charleston Southern University
Some College (No Degree) from Music Therapy
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