Melissa Coffey

Work History

Massage Therapy

Private Business

07.2006 - Current

Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Assisted clients in understanding the benefits of massage therapy as a part of their overall wellness plan.
Improved client athletic performance by providing targeted sports massage therapy sessions.
Utilized various healing modalities such as massage therapy, energy work, and breathwork to address specific client concerns and promote overall wellness.
Continuously updated skillset through professional development opportunities and industry workshops, staying current on best practices in massage therapy.
Contributed to a positive work environment by collaborating with colleagues and sharing best practices in sports massage therapy techniques.
Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Assisted clients in understanding the benefits of regular massage therapy, contributing to repeat bookings.
Strengthened relationships between clients and their families by providing mediation services and facilitating family therapy sessions.
Facilitated group therapy sessions to encourage open communication among peers, cultivating a safe space for personal growth and healing.
Facilitated group therapy sessions, promoting emotional growth and interpersonal skill development among participants.
Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
Facilitated successful group therapy sessions, fostering a supportive environment for sharing and growth.
Supported patients'' recovery process by conducting group therapy sessions focused on mental health education, coping skills, and selfawareness.
Promoted faster recovery times by implementing individualized therapy programs for patients.
Supported families by providing education on speech and language strategies, fostering a supportive home environment for continued therapy success.
Participated in community outreach events promoting the benefits of occupational therapy services for various populations in need.
Delivered individual and group therapy sessions, addressing various mental health concerns and fostering personal growth.
Increased client satisfaction by providing attentive and compassionate care during bodywork therapy sessions.
Assisted in the successful rehabilitation of numerous patients by supporting physical therapy sessions and exercises.
Provided pre-and post-operative care instruction for patients undergoing cosmetic procedures or laser therapy treatments.
Reduced anxiety levels for hospitalized patients by providing bedside music therapy interventions tailored to individual needs.
Offered additional services such as hot stone therapy or aromatherapy as add-ons during foot massage sessions, leading to higher revenue generation per appointment.
Improved patient satisfaction by maintaining a compassionate approach when addressing concerns or providing feedback during therapy sessions.
Continuously expanded professional knowledge by attending workshops, conferences, and training sessions related to physiotherapy practice.
Optimized recovery times with the application of evidence-based techniques, such as cryotherapy and massage therapy.
Participated in community wellness events to promote the benefits of massage therapy and build connections with potential clients.
Organized guest lectures from industry professionals, exposing students to current trends and career opportunities within the field of massage therapy.
Supported clinic goals and objectives by actively participating in promotional events and community outreach efforts to raise awareness about the benefits of massage therapy.
Educated clients on benefits of massage therapy and importance of self-care.
Participated in ongoing professional development activities to maintain knowledge of industry standards and best practices for teaching massage therapy courses.
Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Continuously expanded knowledge in clinical massage therapy through professional development courses and workshops, staying current on industry trends and advancements.
Managed symptoms through non-pharmacological interventions such as massage therapy and relaxation techniques when appropriate.
Coordinated with external vendors to provide additional wellness services such as massage therapy or chiropractic care.
Continued professional development by attending industry conferences, workshops, and seminars, ensuring up-to-date knowledge of best practices in massage therapy techniques.
Participated in community wellness events and local health fairs to raise awareness about the benefits of massage therapy and promote the practice''s services.
Advised students on career paths within the massage therapy industry based on individual strengths and interests, guiding them toward fulfilling professional pursuits.
Promoted the benefits of regular massage therapy sessions, resulting in increased bookings and repeat clientele.
Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
Demonstrated commitment to continuous learning by attending workshops and seminars related to the field of massage therapy.
Organized workshops and seminars on various topics related to massage therapy, positioning the business as an industry leader in the community.
Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Evaluated client conditions to recommend appropriate massage therapy methods.
Collaborated with colleagues to develop a standardized curriculum, resulting in improved student understanding of massage therapy concepts.
Continuously updated professional knowledge by attending workshops, conferences, and training sessions in the field of massage therapy.
Continuously expanded professional knowledge through participation in industry conferences, workshops, and seminars related to sports massage therapy advancements.
Promoted wellness by educating clients on the benefits of regular massage therapy treatments.
Educated athletes on the importance and benefits of regular sports massage therapy as part of their overall training regimen.
Improved client mobility and flexibility through targeted massage therapy techniques.

In Home Caregiver

PCG Public Partnerships

01.2020 - 07.2023

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Improved client well-being by providing personalized and compassionate in-home care services.
Administered medication as directed by physician.
Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Provided transportation and appointments management.
Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Followed nutritional plans to prepare optimal meals.
Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
Administered medications to patients and remained vigilant for negative side effects.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
Provided mobility assistance such as walking and regular exercising.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Continually pursued professional development opportunities to enhance skill set as an In-Home Caregiver through workshops, conferences, or online courses.
Trained new caregivers in agency policies and proper methods to meet clients' needs.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Developed individual care plans for clients based on specific needs.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Administered medications in accordance with doctor's instructions.
Utilized universal precautions and infection control principles in all aspects of care.
Provided direct personal care and administrative services to clients.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Developed and implemented care plans for clients.
Constructed cognitively stimulating activities.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Transported clients for medical and personal outings.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Scheduled and coordinated medical appointments.
Monitored changes in clients' conditions to report concerns to supervisor.
Assisted with end-of-life care.
Documented vital statistics and coordinated with health care providers.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Improved patients' comfort with massage and application of topical treatments.
Supported families through difficult times by offering emotional support and education on important care tasks.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Manager

Pilot Flying J

05.2013 - 07.2019

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Launched new products and services with thorough market research, leading to increased revenue growth.
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored team members to enhance professional development and accountability in workplace.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Implemented staff training programs that improved service quality and increased customer loyalty.
Managed budget implementations, employee evaluations, and contract details.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Collaborated with other departments to establish productive and timely completion of projects.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Negotiated contracts with vendors to acquire competitive prices and quality products.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Commercial Driver/ Customer Service

AutoZone

01.2012 - 01.2015

Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
Took on additional routes during absence of team members.
Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
Actively participated in company safety meetings, contributing valuable input and adhering to established guidelines for best practices in commercial driving.
Streamlined delivery processes by effectively utilizing GPS systems and mapping software for optimal routes.
Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
Complied with service policies and procedures from pick up and loading to drop offs.
Contributed to an improved workplace environment by maintaining open communication channels with colleagues and supervisors regarding any concerns or suggestions for improvement related to driving tasks.
Operated with safety and skill to avoid accidents and delays.
Demonstrated commitment to safety by attending regular training sessions on defensive driving, hazardous materials handling, and accident prevention.
Loaded van efficiently, properly organizing packages depending on route.
Reduced fuel consumption through efficient route planning and attentive driving habits.
Liaised with customers regarding packages and deliveries.
Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Maximized load safety by balancing, securing, and weighing products.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Maintained daily, legible DOT log book and submitted corresponding documents.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Dropped and hooked trailers and changed configuration of equipment.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Verified contents of inventory loads against Bills of Lading.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Completed preventive maintenance checks and basic repairs to vehicles.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Inspected load security and checked for damages.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Documented mileage, deliveries, pickups, customer issues and damages.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Completed routine maintenance on truck to keep in working order.
Secured vehicle to tow truck and checked all attachments for safe operation.
Fastened chains, straps, covers, and binders to secure load during transit.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Answered roadside assistance calls for tows and other vehicle support.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Clerical Specialist/ Patient Care Tech

Augusta Health

06.2001 - 01.2008

Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
Coordinated travel arrangements for executives, ensuring smooth business trips without delays or complications.
Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
Spearheaded efforts to reduce paper waste through implementing digital solutions for document storage and sharing.
Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
Improved office efficiency by streamlining filing systems and organizing documents.
Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
Aided management with decision-making by compiling relevant data and presenting it in an easily digestible format.
Increased accuracy in financial reporting by meticulously reconciling accounts payable/receivable records each month.
Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
Monitored security to help maintain equipment, data and information safety.
Prepared and edited documents to produce precise, accurate and professional communication.
Delivered clerical support by handling range of routine and special requirements.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Assisted with budgeting and financial management to keep office operating within budget.
Scheduled and coordinated travel arrangements for office staff members.
Supported staff on special assignments and ad hoc projects.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Processed incoming and outgoing mail and packages according to established procedures.
Utilized office management software to record and track customer information.
Created and maintained detailed records of all office activities.
Edited and proofread documents for accuracy and completeness.
Purchased and maintained office supplies.
Compiled and analyzed data to produce reports.
Coordinated and scheduled meetings and appointments.
Assisted with onboarding of new employees.
Informed and supported business leaders through consistent communication and administrative support duties.
Edited documents to keep company materials free of grammar errors.
Monitored and tracked budgets and expenses.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Coordinated travel arrangements for staff members.
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Evaluated patient histories to assess and prioritize levels of care.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Reduced response times by effectively coordinating with dispatchers and following established protocols.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
Promoted health awareness within communities served through participation in various educational initiatives aimed at injury prevention and overall wellbeing.
Performed medical tests and collected samples for laboratory analysis.
Dispensed medications and monitored patient reactions.
Provided patient families with post-medical care instructions.
Educated public on emergency medical services.
Conducted patient intake and triage procedures.
Collaborated with medical doctors and other healthcare professionals.
Utilized communication devices to maintain contact with supervisors.
Transported patients to medical facilities and provided transportation to follow-up appointments.
Trained new EMTs on proper protocols and procedures.
Observed patient behavior to report changes to medical personnel.
Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
Immobilized patient for placement on stretcher and ambulance transport.
Handled patient transfers from one medical facility to another.
Assessed medical conditions of patients in pre-hospital settings.
Delivered emotional support to patients and families.
Followed all safety protocols and took necessary precautions while providing care.
Responded to 911 calls for medical emergencies.
Administered CPR, oxygen and other life-saving medical treatments.
Assisted with lifting and moving patients.
Provided education to familiarize patients with medical treatments and self-care.
Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
Administered treatments in [Type] situations with accuracy, safety and speed.
Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
Minimized risk of errors in the field by strictly adhering to established protocols when administering medications or performing invasive procedures under pressure.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
Increased accuracy in documentation by maintaining thorough patient records reflecting interventions provided and outcomes observed.
Helped patients complete range of motion exercises to prevent loss of function during care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Followed directions of licensed nurses to administer medications and treatments.
Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
Conducted hourly rounding on assigned patients for consistent assessment of well-being or changes in condition requiring intervention or escalation to nursing staff.
Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
Reduced wait times for patients by efficiently triaging cases and assigning appropriate resources based on urgency.
Promoted continuity of care by participating in bedside report during shift changes ensuring all members were updated on relevant information.
Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
Supported quality improvement initiatives within the emergency department resulting in enhanced patient care delivery processes.
Enhanced patient comfort by providing compassionate care and addressing their individual needs.
Enhanced patient education by providing clear, concise explanations of procedures and post-discharge care instructions tailored to individual needs.
Participated in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning.
Improved patient satisfaction with timely and accurate communication regarding procedures and updates.
Streamlined workflow within the Emergency Department by actively identifying bottlenecks that impeded efficiency and collaborating with the multidisciplinary team to resolve them.
Enabled early identification of deteriorating patients through vigilant monitoring leading to prompt intervention from clinical teams.
Facilitated smooth transitions of care by communicating pertinent information at shift handovers or transferring between departments.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Maintained clean and safe environment to promote patient safety and comfort.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Educated patients and families on proper care and treatment to facilitate successful home care.
Transported patients between rooms and appointments or testing locations.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Prevented cross-contamination by cleaning and sterilizing equipment.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Facilitated personal hygiene management, feeding and ambulation.
Upheld infection control and prevention policies across different patient-facing areas.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Teachers Aide

Stuarts Draft Middle School

08.2001 - 06.2002

Assisted teachers with supervision and care of group of 10-30 disturbed children.
Supported student physical, mental, and social development using classroom games and activities.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported student learning objectives through personalized and small group assistance.
Maintained safety and security by overseeing students in recess environments.
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Supported classroom activities, tutoring, and reviewing work.
Supervised students on field trips for safety and proper behavior in public settings.
Distributed learning materials such as worksheets, textbooks and group assignments.
Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
Graded assignments and reported individual progress to teacher.
Completed daily reports on attendance and disciplinary performance.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Supported classroom maintenance and upkeep, organizing books, and materials.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Provided instructional support to students unable to attend regular classes.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Supported planning and preparation for culturally-diverse class sessions.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Studied and implemented latest information on specific subjects and learning strategies.
Mentored and tutored individual students needing additional help.
Copied, organized and distributed classroom assignments or other paperwork.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Taught courses under guidance of senior instructors.
Handled class records for attendance, assignment grades and course participation scores.
Shared important information with students concerning upcoming assignments and tests.
Maintained laboratory safety by demonstrating equipment and techniques.

Clerical/ Customer Service - Camp Office

Shenandoah Acres Campground

04.1999 - 06.2001

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to achieve departmental goals and maintain high customer service standards.
Contributed to the development of new customer service initiatives, resulting in higher satisfaction ratings from clients.
Improved customer retention rates through personalized follow-up communication and focused problem-solving efforts.
Developed strong relationships with key accounts, leading to increased repeat business over time.
Maintained up-to-date knowledge of available products and services in order to provide informed recommendations to clients.
Maintained a well-organized workspace, contributing to a positive work environment for all associates.
Served as a reliable point of contact between clients and internal departments, facilitating seamless communication channels.
Supported sales team efforts by consistently meeting or exceeding cross-selling targets within the office setting.
Investigated and resolved accounting, service and delivery concerns.
Provided support during peak periods, effectively managing multiple tasks while maintaining accuracy and attention to detail.
Processed orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
Increased sales revenue by identifying upselling opportunities and promoting additional products or services to customers.
Managed high call volume with a professional demeanor, ensuring timely resolution of inquiries.
Assisted in updating company procedures manual, streamlining processes for greater efficiency across the entire organization.
Resolved escalated issues by employing active listening skills and offering tailored solutions that met individual needs.
Reduced wait times by implementing an effective scheduling system for customer appointments.
Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
Streamlined office procedures for increased efficiency and improved overall workflow.
Consistently exceeded performance metrics through effective time management strategies and prioritization techniques.
Established rapport with customers by demonstrating empathy and understanding their unique situations.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Created and maintained detailed database to develop promotional sales.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Developed and updated databases to handle customer data.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Increased efficiency and team productivity by promoting operational best practices.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Summary

Overview

Work History

Massage Therapy

In Home Caregiver

Manager

Commercial Driver/ Customer Service

Clerical Specialist/ Patient Care Tech

Teachers Aide

Clerical/ Customer Service - Camp Office

Education

2 year in massage therapy - Massage Therapy

High School Diploma -

Skills

Certification

Languages

Timeline

Work Availability

Accomplishments

Work Preference

Work Type

Location Preference

Important To Me

Interests

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