Melissa Colangelo
Hilliard,Ohio
Summary
Dynamic Parts Clerk with proven expertise in customer service and inventory management, honed at Scotsman Mid Ohio/Zink. Excelled in streamlining processes, reducing part processing times, and enhancing customer satisfaction through effective problem-solving and meticulous organizational skills. Demonstrated reliability and self-motivation, achieving high levels of efficiency and accuracy in order documentation and supply management.
Overview
23
23
years of professional experience
Work History
Parts Clerk
Scotsman Mid Ohio\Zink
Plain City, OH
05.2001 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted in maintaining accurate documentation pertaining to warranty claims submitted by customers or vendors.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
- Maintained a clean and organized workspace, enabling efficient operations and easy access to necessary parts.
- Processed purchase orders and invoices with accuracy, contributing to the overall efficiency of the department''s financial management.
- Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.
- Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Education
High School Diploma -
Shelby High School
Shelby, OH06.1983
Skills
- Problem-solving skills
- Shipping and receiving
- Supply orders and return processing
- Customer Service
- Time Management \ Multitasking
- Attention to Detail\Organizational Skills
- Reliability
- Self Motivation
- Complaint Handling
- Order documentation
Timeline
Parts Clerk
Scotsman Mid Ohio\Zink
05.2001 - Current
High School Diploma -
Shelby High School