Melissa Colangelo

Parts Clerk

Scotsman Mid Ohio\Zink

05.2001 - Current

Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
Organized parts storage and stocked inventory according to established guidelines.
Researched parts via physical catalogs and electronic means.
Maintained clean and neat parts counter and sales floor.
Adhered to company guidelines for performance and compliance.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Assisted in maintaining accurate documentation pertaining to warranty claims submitted by customers or vendors.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
Maintained a clean and organized workspace, enabling efficient operations and easy access to necessary parts.
Processed purchase orders and invoices with accuracy, contributing to the overall efficiency of the department''s financial management.
Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.
Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Handled all customer service issues quickly to maintain high satisfaction levels.
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.