Summary
Work History
Education
Skills
Timeline
Generic

Melissa Coleman

Phoenix,Az

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

associate

Sanford And Sons Inc
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Utilized customer feedback to improve product offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

associate

Cargill Kitchen Solutions
  • Wrapped, boxed and weighed bakery department products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Worked varied hours to meet seasonal and business needs.

Manager

McDonald's Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Member

Elwood Staffing Services
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.

Intern

Indigenous People's Green Jobs Coalition
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Supported with creating project marketing materials to promote services.
  • Conducted extensive research for startup company projects.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

GED -

Fridley Senior High School
Fridley, MN
06.2011

Skills

  • Cash Register Systems
  • File and Records Management
  • Customer Service Orientation
  • General Housekeeping
  • Stocking and Replenishing
  • Handheld Scanners
  • Practice Management
  • Customer Engagement
  • Attention to Detail
  • Performance Evaluations
  • Service Assistance
  • Process Improvement
  • Customer Relationship Management
  • Project Reporting
  • Issue Resolution
  • Time Management
  • Order Fulfillment
  • Sales Techniques
  • Hospitality Management
  • MS Office
  • Job Assignments
  • Leadership
  • POS System Operations
  • Customer Service
  • Verbal and Written Communication
  • New Hire Training
  • Computer Competency
  • Professional and Courteous

Timeline

associate

Sanford And Sons Inc

associate

Cargill Kitchen Solutions

Manager

McDonald's Restaurant

Member

Elwood Staffing Services

Intern

Indigenous People's Green Jobs Coalition

GED -

Fridley Senior High School

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Melissa Coleman