Melissa Coleman
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
Allied Fire & Safety Equipment Company, Inc.
2016.05 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Liaised between multiple business divisions to improve communications.
Office Manager
Allied Fire & Safety Equipment Company, Inc.
2001.01 - 2016.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business W/a Concentration in Accounting
Brookdale Community College
Lincroft, NJSkills
- HR policies and procedures
- Employee Relations
- Benefits and compensation management
- Training and mentoring
Timeline
Human Resources Manager
Allied Fire & Safety Equipment Company, Inc.
2016.05 - Current
Office Manager
Allied Fire & Safety Equipment Company, Inc.
2001.01 - 2016.05
No Degree - Business W/a Concentration in Accounting
Brookdale Community College
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