Melissa Coleman
Goodyear,AZ
Summary
Dedicated Executive Assistant with excellent experience in The Non Profit industry. Skilled at offering high-level administrative support to senior-level staff. Expert in expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Executive Assistant
One•n•ten
08.2022 - Current
- Screened calls and emails and initiated actions to respond or direct messages for employees.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
- Handled logistics, catering, agendas for meeting and event planning for board of directors, CEO and Directors.
Platelet Recruiter
SunCoast Blood Center
06.2018 - 07.2022
- Worked directly with Platelet department to discuss strategy and mitigate platelet donation growth by 36% in one year
- Responsible for helping maintain daily platelet unit goals to reach or exceed monthly platelet unit goals.
- Reviewed referral candidates and contacted qualified individuals to request blood donation.
- Worked with different age groups to educate on importance of Platelet donation.
Human Resources Assistant
SunCoast Blood Centers
06.2018 - 07.2022
- Provides support to the human resource director and all other departments.
- Assures that files, records, and reports are maintained in accordance with retention policies established by the organization and applicable federal, state, and local labor and employment laws.
- Develops, coordinates, and maintains organizational communications.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Utilized HRIS to document and organize benefit data.
- Supported employees in enrolling into employee benefits.
- Controlled resume flow within applicant tracking system.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Handled sensitive and confidential employee information with complete discretion and empathy.
- Submitted monthly and quarterly reports to track mandatory requirements.
- Supported 100-135 employees at varying levels.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Clinic Manager
Ideal Image
10.2011 - 04.2019
- Completed performance reviews each quarter, offering praise and recommendations for improvement
- Established operational objectives and work plans and delegated assignments to employees.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Managed recruitment, hiring and training of staff.
- Developed relationships with guests to sustain strong referral pipeline.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with guests with compassion while keeping medical information private.
- Explained services and products to customers in friendly and engaging ways.
- Resolves escalated concerns using positivity and understanding of all facets
- Plans and implemented team projects to accomplish objectives
- Reviews financial accounts for accuracy and resolved discrepancies
- Consistently helped team reach high monthly goals, $200,000-$450,000 monthly.
- Created onboarding program for new staff members, training in customer service and billing procedures.
Off-Site Staff Manager
Y.O.U Inc
06.2001 - 10.2011
- Supported C.O.O with daily operational functions
- Performed initial client assessment and analysis to begin research process.
- Supervised 15 staff performing daily activities.
- Drove staff performance by creating incentives and positive work atmosphere.
Education
Physical Trainer Certificate
NASM
Gilbert, AZ08.2024
Medical Assistant -
Certified, Assistant Delaware Skills Center
New Castle, DE05.2010
Skills
- Affirmative Action compliance
- Hiring and retention
- Administrative skills
- Friendly, positive attitude
- Organizational skills
- Work ethic
- Microsoft Office
- Data Management
- PPE use
- First Aid/CPR
- Word processing
- New hire orientation
- Personnel records maintenance
- Compensation/payroll
- Mediation expertise
- Scheduling
- Administrative Support
- Expense Reporting
- Meeting planning
- Office Management
- Calendar Management
- Excel spreadsheets
- Phone Etiquette
- Strong Problem Solver
- Professional and mature
Timeline
Executive Assistant
One•n•ten
08.2022 - Current
Platelet Recruiter
SunCoast Blood Center
06.2018 - 07.2022
Human Resources Assistant
SunCoast Blood Centers
06.2018 - 07.2022
Clinic Manager
Ideal Image
10.2011 - 04.2019
Off-Site Staff Manager
Y.O.U Inc
06.2001 - 10.2011
Physical Trainer Certificate
NASM
Medical Assistant -
Certified, Assistant Delaware Skills Center