Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Coleman

Aurora,OH

Summary

A versatile professional known for streamlining operations at Managed Care Consultants, Inc., and boosting client satisfaction in the real estate and interior design sectors. Skilled in office management and customer service, showcasing outstanding organizational abilities. Demonstrates a proven track record of providing innovative solutions and handling detailed transactions with a commitment to efficiency and quality in all projects.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Managed Care Consultants, Inc.
09.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and records.
  • Tracked, analyzed and reported commission payments to payroll.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Residential Realtor

EXP Realty, LLC
03.2013 - Current
  • Managed a varied client base with differing requirements in terms of size, location, and price points with meticulous attention to detail in all transactions.
  • Ensured timely completion of necessary paperwork, coordinating with various parties throughout the transaction for a seamless journey towards closing, all while maintaining accurate and organized file management throughout the process.
  • Prepared documents such as representation contracts, purchase agreements, seller & buyer informational packets, net sheets and checklists.
  • Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
  • Advised sellers on staging techniques that enhanced the appeal of their properties to potential buyers.
  • Aided buyers in locating their perfect homes by evaluating their needs and financial capabilities, while guiding them through negotiations, managing expectations, and addressing concerns to guarantee a seamless transaction process.
  • Collaborated with other real estate professionals to share resources, information on listings, and potential buyer leads.
  • Utilized advanced technology tools to enhance marketing efforts and reach a larger audience of potential buyers for listed properties.
  • Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
  • Conferred with escrow companies, lenders, inspectors, repair companies and contractors to ensure that terms and conditions of the purchase agreement are met prior to closing dates.

Interior Designer

MC Home & Design, LLC
09.2018 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Optimized floor plans through space planning to enhance the homes functionality and efficiency creating innovative interior design solutions.
  • Designed floor plans, elevations and 3D perspective views using the latest software programs.
  • Coordinated the selection and installations of all fixtures, hardware and furniture, ensuring proper placement alignment within each space according plan specifications.
  • Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
  • Monitored project progress, identified risks and took corrective action as needed.

Education

Real Estate Certification

Hondros College of Real Estate
Independence, OH

Bachelor of Arts - Interior Design

Miami University
Oxford, OH
12-2003

Skills

  • Customer Service
  • Office Management & Administration
  • Organizational Skills
  • Document Management
  • Data Entry
  • Scheduling and calendar management
  • Database Management
  • Proficient in Microsoft Office, Google Docs, Quickbooks Online, Adobe Photoshop & Lightroom, KV Core and Home Designer Pro

Certification

  • Ohio Real Estate Salesperson License - SAL.2013000454
  • NCIDQ (National Certification for Interior Design Qualifiation) #25360

Timeline

Office Manager

Managed Care Consultants, Inc.
09.2023 - Current

Interior Designer

MC Home & Design, LLC
09.2018 - Current

Residential Realtor

EXP Realty, LLC
03.2013 - Current

Real Estate Certification

Hondros College of Real Estate

Bachelor of Arts - Interior Design

Miami University

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Melissa Coleman