Melissa Colley
TOOELE
Summary
Professional manager with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and believe that exceptional customer service is key.
Overview
16
16
years of professional experience
Work History
Credit Operations Team Leader
Discover Financial
09.2014 - Current
- Responsible for driving team performance through team stats and problem solving
- Creating a welcoming team environment through compassion and care
- Training and development of skills and knowledge for new hires as well as tenured agents
- Coaching and documenting agents on their goals, while monitoring stats for accountability for counseling
- Inform agents of Discover policies and procedures
- Motivating my team to enhance stats and drive the team performance month over month
- Keep team engaged through a digital and inclusive environment
Assistance Store Manager
Family Dollar
09.2012 - 10.2014
- Responsible for proper running of the store including but not limited to money management, following all policies and procedures and adhering to all state/federal laws
- Work closely with store manager to create a positive team environment and a welcoming experience for customers
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
7-Eleven
09.2009 - 12.2013
- Responsible for proper running of the store including following all OSHA and health department regulations in order to pass all required inspections
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associates of Science Degree -
Utah State University
Tooele, UT05-2024
Skills
- Strong problem-solving skills
- Attention to detail
- Exceptional management skills
- Ability to adapt to change quickly and effectively
- Quick Learner
- Customer Service
- Compassion and Care
- Training and teaching
- Self-motivated
- Motivating others
- Policy and procedure review
- Merchandising experience
- Schematic experience
- De-escalation skills
- Safety practices
Work Email
Melissacolley@discover.com
Personal Email
Mcolley123@yahoo.com
Timeline
Credit Operations Team Leader
Discover Financial
09.2014 - Current
Assistance Store Manager
Family Dollar
09.2012 - 10.2014
Assistant Store Manager
7-Eleven
09.2009 - 12.2013
Associates of Science Degree -
Utah State University
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