Melissa Collier
Myrtle Creek,OR
Summary
Creative business owner with educational background in anthropology / sociology and employment background in customer service and digital arts. Proven leader with engaging demeanor and success working in most demanding environments. Experienced in mentoring, teaching and skill building with youth and adults. Educated in studying human behavior with the skills to educate positive change Cultural sensitivity with an ability to build rapport with diverse individuals.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Mel Collier Photography
Myrtle Creek , OR
02.2015 - Current
- Managed day-to-day business operations.
- Consulted with Clients to assess needs and propose optimal solutions.
- Worked with diverse range of clients while maintaining confidentiality.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to maintain business growth.
- Oversaw end-to-end business processes to maintain proficiency and client satisfaction.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Employed prompt decision-making and in-depth research to resolve issues.
Customer Service Representative
Good Life Inc.
Medford , OR
09.2014 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Customer Experience Manager
Michaels Crafts
Roseburg, OR
02.2013 - 06.2014
- assessed needs of customers and provided recommendations for individual product needs and requirement
- Supervised and worked alongside associates while in a fast-paced environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Office Reception / Clerical
Classic Cuts Salon
Winston, OR
03.2011 - 08.2013
- Answered social media inquiries and telephone calls to assist clients needs
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
Janitorial Custodian
Camas Valley School District
Camas Valley, OR
07.2003 - 07.2005
- General janitorial duties, working in a confidential environment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Bachelor of Science - Anthropology Sociology, General Studies Transfer
Eastern Oregon University
La Grande, OR2023
AAOT - Transfer
Umpqua Community College
Roseburg, ORSkills
- Verbal and Written Communication
- Performance Tracking
- Integrity and Transparency
- Strategic Planning
- Social Perceptiveness
- MS Office
- Interpersonal Communication Skills
- Scheduling and Coordinating
- Customer Relationship Management
- Customer Needs Assessments
- Data Gathering
- Office Equipment Proficiency
Websites
Timeline
Owner/Operator
Mel Collier Photography
02.2015 - Current
Customer Service Representative
Good Life Inc.
09.2014 - 11.2014
Customer Experience Manager
Michaels Crafts
02.2013 - 06.2014
Office Reception / Clerical
Classic Cuts Salon
03.2011 - 08.2013
Janitorial Custodian
Camas Valley School District
07.2003 - 07.2005
Bachelor of Science - Anthropology Sociology, General Studies Transfer
Eastern Oregon University
AAOT - Transfer
Umpqua Community College
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