Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Collins

Lindale,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Quality Metrics Analyst

Tyler Internal Medicine Associates
08.2023 - Current
  • Generated reports to support quality assurance and implementation of quality improvement strategies.
  • Tracked key performance indicators to measure success of quality care.
  • Collaborated with cross-functional teams to develop and implement quality improvement strategies.
  • Created and distributed reports for data collection and analysis.
  • Established and managed relationships with external data providers.

Lead Surgical Technologist, First Assist

Southern Surgical Arts Tyler
05.2009 - 01.2013
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Delivered exemplary assistance and support to surgeons during trauma, craniofacial, and oral surgery procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Worked with vendors for speedy procurement of services and equipment.
  • Managed the clinic staff by reviewing procedures, documentation, providing education and team building.
  • Maintained records to document patient medical history and surgical procedure notes.

Owner/Operator

MLToriginals
01.2013 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Performed statistical analyses to gather data for operational and forecast business needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to maintain excellent customer service.

Education

Associate of Science - Medicine

Tyler Junior College
Tyler, TX

Associate of Applied Science - Dental Assistant

Tyler Junior College
Tyler, TX

Associate of Science - First Assist

Tyler Junior College
Tyler, TX

Certification - Medical Assisting

National Institute of Medical Assistants
Online

High School Diploma -

Bruceville-Eddy High School
Bruceville-eddy, TX

Skills

  • Vendor Negotiations
  • Office Supervision
  • Organization and Multitasking
  • Policy and Procedure Modification
  • Recordkeeping and Reporting
  • Customer Service Management
  • Employee Development
  • Quality Standards
  • Data Management
  • Bookkeeping
  • Clinical Quality Improvement
  • Direct Patient Care

Timeline

Quality Metrics Analyst

Tyler Internal Medicine Associates
08.2023 - Current

Owner/Operator

MLToriginals
01.2013 - Current

Lead Surgical Technologist, First Assist

Southern Surgical Arts Tyler
05.2009 - 01.2013

Associate of Science - Medicine

Tyler Junior College

Associate of Applied Science - Dental Assistant

Tyler Junior College

Associate of Science - First Assist

Tyler Junior College

Certification - Medical Assisting

National Institute of Medical Assistants

High School Diploma -

Bruceville-Eddy High School

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Melissa Collins