Melissa Collins
North Hollywood,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
22
22
years of professional experience
Work History
Team Leader
Target
11.2019 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Generated reports detailing findings and recommendations.
Assistant Manager
Joann's Fabrics And Crafts
03.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager
JOANN Fabrics And Crafts
10.2016 - 03.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Merchandise Manager
JOANN Fabrics And Crafts
09.2015 - 04.2016
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Set and managed merchandise budgets to maximize profits and control expenses.
Dance Instructor
LonDance Studio
10.2014 - 09.2015
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Offered one-on-one instruction to students by appointment.
- Planned and oversaw group, couples, and individual dance performances.
Merchandise Manager
JOANN Fabrics And Crafts
06.2014 - 10.2014
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
Merchandise Manager
JOANN Fabrics And Crafts
07.2012 - 06.2014
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
Sales Manager
Starbucks, Warner Bros.
10.2003 - 06.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Ralphs Grocery Store
06.2001 - 06.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Business
Western International University
Tempe, AZ08.2007
High School Diploma -
Los Angeles Lutheran Sr.High School
Sylmar, CA06.2001
Skills
- Account Management
- Lean Manufacturing
- Sales Expertise
- Overseeing Daily Activities
- Key Performance Indicators (KPI)
- Complex Problem-Solving
- Staff Training
Timeline
Team Leader
Target
11.2019 - Current
Assistant Manager
Joann's Fabrics And Crafts
03.2019 - 11.2019
Store Manager
JOANN Fabrics And Crafts
10.2016 - 03.2019
Merchandise Manager
JOANN Fabrics And Crafts
09.2015 - 04.2016
Dance Instructor
LonDance Studio
10.2014 - 09.2015
Merchandise Manager
JOANN Fabrics And Crafts
06.2014 - 10.2014
Merchandise Manager
JOANN Fabrics And Crafts
07.2012 - 06.2014
Sales Manager
Starbucks, Warner Bros.
10.2003 - 06.2012
Sales Associate
Ralphs Grocery Store
06.2001 - 06.2003
Associate of Arts - Business
Western International University
High School Diploma -
Los Angeles Lutheran Sr.High School