Melissa Collins
Belton,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist II
Baylor Scott And White
10.2011 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Education
No Degree - Medical Administration
MedCerts Program
OnlineHigh School Diploma -
Belton High School
Belton, TX05.2003
Skills
- Professionalism and Ethics
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Administrative and Office Support
- Resolving Problems
- HIPAA Compliance
Accomplishments
During my time at Occupational Medicine I have Achieved certifications in drug screen, breath alcohol testing as well as fit testing.
Timeline
Patient Service Specialist II
Baylor Scott And White
10.2011 - Current
No Degree - Medical Administration
MedCerts Program
High School Diploma -
Belton High School