Melissa Collins
Belton,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist II
Baylor Scott And White
Temple, Texas
10.2011 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Education
No Degree - Medical Administration
MedCerts Program
OnlineHigh School Diploma -
Belton High School
Belton, TX05.2003
Skills
- Professionalism and Ethics
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Administrative and Office Support
- Resolving Problems
- HIPAA Compliance
Accomplishments
During my time at Occupational Medicine I have Achieved certifications in drug screen, breath alcohol testing as well as fit testing.
Timeline
Patient Service Specialist II
Baylor Scott And White
10.2011 - Current
No Degree - Medical Administration
MedCerts Program
High School Diploma -
Belton High School