Melissa Collins
Hudson Falls,NY
Summary
Dynamic Office Manager and administration professional with extensive experience in streamlining daily operations and enhancing workplace efficiency. Proven ability to prioritize tasks effectively, manage tight deadlines, and foster strong communication across teams. Demonstrated leadership in previous roles, managed new hires throughout hiring process, continuously training staff, facilitated staff meetings, maintained staff scheduling and payroll. Committed to delivering exceptional customer service while driving organizational success. Aiming to leverage expertise in a challenging role that values dedication and hard work.
Overview
27
27
years of professional experience
Work History
Office Manager
Densmore Funeral Home, Inc.
Corinth, NY
09.2018 - 10.2024
- Managed daily operations of the Funeral Home.
- Completed Life Insurance Claims for family.
- Met with families to prepare obituary and payment.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Cancer Center Referral Specialist/Medical Secretary
Glens Falls Hospital
Glens Falls, NY
10.2014 - 08.2018
- Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.
- Routed laboratory or diagnostic results to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Entered confidential patient information and updated electronic records in database.
- Reviewed medical records for completeness and accuracy.
- Maintained medical records of patients' treatments and progress.
- Processed requests for medical records releases of information.
- Retrieved medical records upon request from healthcare professionals.
- Scanned documents into electronic medical records system.
- Monitored incoming requests for medical records updates or corrections.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Lead Receptionist/Trainer
Hudson Headwaters Health Network
01.2011 - 09.2014
- Demonstrated leadership to all new and current clerical staff.
- Managed new hires throughout the hiring process and training.
- Maintained staff scheduling, payroll, recognition, disciplinary actions, meetings, and management of clerical staff.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Trained newly hired employees to fill key positions and maximize productivity.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
Human Resources Assistant
Irving Tissue - Protrans Temp Agency
Fort Edward, NY
02.2010 - 01.2011
- Conducted employment verification and background investigation to facilitate hiring process.
- Conducted new hire orientations for incoming employees.
- Processed, verified and maintained personnel-related documentation.
- Prepared welcome packages for new hires.
- Provided administrative support for HR projects and initiatives.
- Assisted Purchasing with various projects.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Responded to internal and external HR-related inquiries or requests.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted with planning, organizing and coordinating company events.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Operated the telephone switchboard, took messages, and transferred calls to the appropriate departments or personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled space or equipment for special programs, meetings and conferences.
Case Management Coordinator/Office Management
Glens Falls Hospital
11.2000 - 08.2008
- Completed day-to-day duties accurately and efficiently.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Prepared reports in accordance with company policies and procedures.
- Provided administrative support to the Director and other staff members.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Sent and distributed mail and parcels.
- Assisted with special projects or tasks related to departmental functions upon request.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Maintained and updated organizational policies and procedures.
- Developed and implemented nursing staff scheduling to ensure adequate staffing levels at all times.
- Managed payroll processes including timesheets, vacation requests, attendance tracking and payroll entry.
- Handled staff payroll problems and issues.
Legal Secretary/Office Manager/Bookkeeper
Kenneally & Tarantino Law Offices
05.1997 - 11.2000
- Handled confidential information with discretion and integrity.
- Coordinated and scheduled meetings and telephone conferences.
- Drafted, edited, and finalized legal documents.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Kept office equipment functional, and supplies well-stocked. .
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Composed, edited, and typed letters, memos, and reports.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Maintained and reconciled general ledger accounts.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Education
Certificate - Secretarial Science
Adirondack Community College
Business Administration -
Adirondack Community College
Skills
- Office management
- Administrative support
- Organizational skills
- Customer service
- Mail handling
- Supply management
- Staff Meetings
- Leadership
- Billing
- Bookkeeping
- Clerical support
- Staff supervision
- Staff training
- Data entry
- Policy and procedure modification
- Scheduling and calendar management
Timeline
Office Manager
Densmore Funeral Home, Inc.
09.2018 - 10.2024
Cancer Center Referral Specialist/Medical Secretary
Glens Falls Hospital
10.2014 - 08.2018
Lead Receptionist/Trainer
Hudson Headwaters Health Network
01.2011 - 09.2014
Human Resources Assistant
Irving Tissue - Protrans Temp Agency
02.2010 - 01.2011
Case Management Coordinator/Office Management
Glens Falls Hospital
11.2000 - 08.2008
Legal Secretary/Office Manager/Bookkeeper
Kenneally & Tarantino Law Offices
05.1997 - 11.2000
Certificate - Secretarial Science
Adirondack Community College
Business Administration -
Adirondack Community College
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