Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Collins

Pflugerville,TX

Summary

Administrative support professional offering versatile office skills and proficiency in Microsoft Office programs. Organized and efficient Office Coordinator known for high productivity and task completion. Specialize in administrative support, workflow coordination, and time management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.

Overview

24
24
years of professional experience

Work History

Fleet Office Coordinator III

Texas Department of Transportation
Austin, USA
08.2013 - 12.2023
  • Maintaining effective working relationships with individuals and groups while managing expectations and providing quality customer service
  • Coordinated and structured work assignments efficiently.
  • Document vendor activities for quality assessment.
  • Identified and analyzed potential suppliers.
  • Coordinated processing tasks for newly delivered vehicles.
  • Coordinated requisition procedures to ensure timely acquisition of minor equipment.
  • Reviewed and processed title applications.
  • Act as webAgent for processing registration renewals.
  • Engaged in projects involving FNAV and Oracle PeopleSoft systems.
  • Managed records, inventories of materials, supplies and equipment.
  • Sorted and distributed incoming mail efficiently.
  • Handled invoices to ensure timely payments.
  • Maintains sensitive records, files, and reports securely.
  • Generated requisitions and blanket purchase order releases using PeopleSoft for division and district support.
  • Managed transactions and records related to toll accounts for seamless operations.
  • Coordinate travel arrangements.
  • Handle requests for titles, including certified, salvage, and non-repairable types.
  • Records Management Coordinator
  • Evaluate damage appraisals, police reports, and repair invoices for claim verification.
  • Acted as liaison with vendors and contract providers.
  • Coordinated equipment needs with division and district personnel during major weather events.
  • Processed rental equipment requests through Fleet Rental Equipment Database (FRED).
  • Assess expenditure documents for detailed accuracy and completeness.
  • Collaborated closely with staff to effectively improve office operations.

Administrative Assistant IV

Texas Commission on Environmental Quality
Austin, USA
01.2010 - 07.2013
  • Supports the Water Quality Division at TCEQ by maintaining data and offering administrative assistance.
  • Act as the main point of contact with the Chief Clerk's Office.
  • Ensure information accuracy in the Homeland Security Database.
  • Directs voice messages from Homeland Security to relevant team members.
  • Creates photocopies, transmits faxes, and dispatches correspondence.
  • Supports mass distribution efforts for multiple initiatives.
  • Inputted data in multiple Paradox and Access databases complying with Central Registry standards.
  • Facilitated information distribution and call routing in absence of receptionist.
  • Maintain accurate logs for overnight mail handling.
  • Supports special projects and conducts new employee training.
  • Evaluated water quality permit applications for completeness, accuracy, and adherence to state and federal regulations.
  • Provides rule and policy interpretation for applicants, their representatives, and the public.
  • Reviewed responses to Notices of Deficiency within specified deadlines.
  • Prepares final communication alerting applicants about discrepancies.
  • Declares applications administratively complete.
  • Composes Notices of Receipt of Application and Intent to Obtain a Permit (NORI).
  • Develops queries for managerial and divisional requests.
  • Converted reports into spreadsheets when required.
  • Prepares memos, files, and documents for filing with the Chief Clerk's Office.
  • Reviews and processes transfers, cancellations, and other endorsements.
  • Participates in other general duties related to wastewater permits and applications.
  • Participates in training and conferences, team meetings, program training, and process document development.
  • Managed office operations during supervisor's absence with full trust.
  • Created detailed SOP manuals to guide new support staff.
  • Designed effective PowerPoint decks for educational use.

Purchaser III

Texas Commission on Environmental Quality
Austin, USA
02.2004 - 12.2009
  • Executed advanced procurement activities for highly technical goods and services.
  • Interpreted procurement guidelines
  • Managed purchasing activities in collaboration with internal and external staff.
  • Maintains communication between Procurement Team and vendors for efficient operational support.
  • Initiated and responded to calls regarding purchases and policies.
  • Managed invoice reviews and ensured accurate referral of details to procurement.
  • Drafts and submits procurement form change requests for approval.
  • Evaluated the best purchasing strategies for acquiring goods and services within assigned commodity categories.
  • Executed routine procurements, maintaining comprehensive records using credit card and TCEQ systems.
  • Assessed vendor options to determine product and service suitability.
  • Monitor and document vendor performance.
  • Provide TIBH exception reporting.
  • Collaborated with requestors and agency teams to address purchasing challenges.
  • Facilitated HUB outreach and participation at relevant fairs.
  • Prepared all competitive solicitations.
  • Reviewed reports, logs, and purchasing files.
  • Monitors the receipt of goods and equipment, checking for damages, and preparing related documents.
  • Backed up travel coordinator by preparing and processing travel authorizations.
  • Collaborated with Procurement Team to manage statewide publication of public notices in major city newspapers.
  • Coordinated weekly supply orders for necessary goods and paper.
  • Provided expertise in locating inventory for the Primary Division.
  • Assisted Division Director with various administrative tasks when executive assistant was unavailable.
  • Ensured accuracy in various documents prior to the Division Director's approval.
  • Maintains official copies of correspondence. Receives, analyzes, distributes, and takes appropriate action on incoming mail and telephone calls on behalf of the Section Director.
  • Maintains oversight of Division Director's email communication.
  • Analyze incoming requests to pinpoint urgent matters and inform Division Director.
  • Tracks and organizes appointments for Director in Microsoft Outlook.
  • Coordinates assigned meetings and conference calls as needed.
  • Coordinates sign-offs on service contracts, grant reports and travel requests for compliance.
  • Fulfilled additional responsibilities effectively.

Administrative Technician I

Texas Commission on Environmental Quality
Austin, USA
01.2000 - 02.2004
  • Managed administrative functions ensuring efficient section processes.
  • Handled incoming calls and directed them to relevant staff members.
  • Monitored assignment progress.
  • Outlined operational guidelines for multiple permits.
  • Manages the coordination of meetings.
  • Managed records, files, and logs, including filing responsibilities.
  • Corresponded with staff, public officials, and external stakeholders via phone and email.
  • Handled detailed reports and maintained comprehensive document tracking.
  • Manage supply requirements for the section.
  • Oversaw configuration of communication devices and office machines for newly hired staff.
  • Managed procurement processes related to Temporary Employee Contracts with Texas Industry for the Blind and Handicap.
  • Created documents for purchase procedures.
  • Perform complex monitoring and evaluating services to ensure fiscal and programmatic accountability.
  • Audit invoices to ensure accurate billing.
  • Implementing strategic purchasing methods for acquiring goods related to commodity categories.
  • Implemented and managed purchasing policies effectively.
  • Coordinated travel arrangements and reservations for the Water Quality Division.
  • Maintained detailed records of travel expenditures.
  • Consistently adhered to regular and predictable work schedule in alignment with agency leave policy.

Education

High School -

Johnston High School
Austin, Texas

Skills

  • Records Management Coordinator
  • IT Management
  • Data analysis in spreadsheets
  • Calendar organization
  • Procurement management
  • Administrative support expertise
  • Senior-level support
  • Travel Coordination
  • Inventory Coordinator
  • Microsoft Office Suite
  • Adobe Professional
  • Microsoft Teams
  • Oracle PeopleSoft

References

References available upon request.

Timeline

Fleet Office Coordinator III

Texas Department of Transportation
08.2013 - 12.2023

Administrative Assistant IV

Texas Commission on Environmental Quality
01.2010 - 07.2013

Purchaser III

Texas Commission on Environmental Quality
02.2004 - 12.2009

Administrative Technician I

Texas Commission on Environmental Quality
01.2000 - 02.2004

High School -

Johnston High School

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Melissa Collins